Technical Analyst, Enterprise

Technical Analyst, Enterprise Applications

Location:

Fairless Hills, PA (Fully On Site)

• Medical, Prescription, Dental, Vision, 401K, Pension, Short- and Long-Term Disability, Life Insurance, Tuition Reimbursement.
• Paid Holidays, Vacation, and additional benefits.

The Technical Analyst identifies and translates business needs into technical solutions, supporting system implementations, configurations, data analysis, and end user support activities. The role performs updates to realize business requirements and opportunities for improvement, engaging stakeholders across functions and all levels of the organization.

• System Administration & Configuration:
  Perform user access management, configuration, analysis, and related activities for ERP, Dispatch, Sales/CRM, Marketing, Fleet Management, and other SaaS platforms.
• Technical Implementation & Support:
  Implement new software and maintain existing applications, identify, track, and resolve issues; assist in planning, selection, development, and implementation of new technology, including AI/automation. Manage system upgrades and code promotions.
• Data Analysis & Reporting:
  Utilize SQL and BI tools (Power BI) to analyze system performance, perform database analysis, and create insights for stakeholders, ensuring data integrity and accuracy across all systems.
• Process Improvement:
  Analyze workflows to recommend and introduce improvements in technology or operational procedures. Monitor, maintain, and support automated business processes.
• Testing & Quality Control:
  Perform technical testing to enable User Acceptance Testing (UAT). Configure and maintain testing tools such as Microsoft Azure Dev Ops. Incorporate and track IT/admin and IT Security functions during testing cycles.
• Documentation:
  Create and update technical documentation, requirements, reports, and user guides.
• Stakeholder Engagement:
  Partner with development teams to build, test, and implement technical solutions. Collaborate with vendors and third-party service providers to resolve technical problems.
• System performance monitoring:
  Identify risks, issues, or improvement opportunities proactively.
• Cost-benefit analysis:
  Perform analyses for proposed technical solutions.
• Training:
  Develop and conduct training sessions for end-users on new technologies and systems.

VP of IT >
Manager - Enterprise Applications >
Technical Analyst - Enterprise Applications

• Education:
  
  Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience:
  
  2+ years in a systems analyst, IT analyst, or related role with proven implementation and/or support experience.
• Technical Proficiency:
  Strong understanding of databases (SQL), data visualization tools, API connections, cloud infrastructure, and SDLC.
• Analytical
  
  Skills:
  
  Troubleshoot complex software issues and analyze data to guide decision-making.
• Knowledge of large-scale systems such as ERP, CRM, HRIS. Microsoft D365 F&O experience is a plus.
• Programming experience and software development skills.
• Communication:
  Excellent communication skills to engage senior leadership, project stakeholders, and cross-functional teams.
• Supporting complex system implementations or upgrades experience.
• Experience with ITSM systems like Dev Ops or Jira.
• Experience with Power Platform (Power Apps, Power Automate).
• Microsoft Office Suite proficiency required.
• Certifications such as CompTIA A+, Network+, or other technical credentials.
• Financial modeling and cost-benefit analysis experience.
• Understanding of network architecture and IT infrastructure.
• Problem solving skills and attention to detail.
• Familiarity with cybersecurity / IT security principles and best practices.
• Ability to manage multiple priorities in a dynamic environment.

• Use hands/fingers to type and move office objects.
• Sit for long periods of time.
• Hear sounds and recognize differences.
• See details of objects that are less than a few feet away and at far distances.
• See differences between colors, shades, and brightness.
• Lift 20 pounds on occasion.
• Kneel, stoop, crouch, bend, stretch, twist, or crawl on occasion.

Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.