Reservation & Customer Service Representatives - Mashpee Reservation Office

Reservation & Customer Service Representatives - Mashpee Reservation Office

The Steamship Authority is currently accepting applications to fill Reservation & Customer Service Representative positions at the Mashpee Reservation Office. These are union positions with SEIU Local 888 and are full-time (40 hours a week), including weekend coverage with a starting rate of pay of $20.40 per hour. After 90 days are worked, pay increases to $25.49 per hour. Health, vision, and dental insurance are also available after obtaining permanent status.

This position is responsible for providing high-quality customer service by handling incoming calls, assisting with reservations, and supporting general customer inquiries. A 90-day probationary period applies.

• Answer incoming telephone calls and assist customers with:
  • Making, modifying, or canceling vehicle reservations
  • Booking high-speed passenger reservations
  • Processing reservations accurately using the reservation system
  • Providing general information such as vehicle space availability, schedule details, and related inquiries
  • Troubleshooting customer concerns related to website use
  • Performing data entry and record processing
  • Assisting with training new employees
  • Performing additional duties as assigned

• Strong telephone communication skills, including clear spoken English.
• Excellent customer service and interpersonal skills.
• Basic proficiency in PC computer applications.
• Familiarity with internet use, web browsers, and mobile platforms (iOS and Android).
• Strong organizational skills and attention to detail.
• Willingness to learn and demonstrate initiative.
• Reliable transportation and strong attendance record.
• Availability to work weekends, holidays, and occasional evenings.
• High school diploma or equivalent required.

• Multilingual abilities, especially Brazilian Portuguese, Spanish or Portuguese.

• Prolonged periods of sitting at a desk.
• Ability to lift up to 20 lbs.
• Ability to move freely within the workspace.
• Ability to work an 8‑hour shift as scheduled.

Location:

Mashpee Reservation Office.

Employment requirements: pass a pre‑employment drug test; pass a background check.

Contact:
Submit a letter of interest and resume to

Human Resources Office, Steamship Authority, 228 Palmer Avenue, Falmouth, MA 02540.

EOE.