Practice Manager - Dual Site - Falmouth & Plymouth, MA

At Convenient

MD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

As a dual-site Practice Manager at our Falmouth & Plymouth, Massachusetts urgent care clinics, you will play a pivotal role in the day-to-day operational efficiency of the clinic while contributing to its long-term strategic goals. The ideal candidate will possess a strong background in healthcare administration, financial management, and team leadership. This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership.

If you are skilled in relationship building, are a strong people-manager, and thrive in a fast-paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!

• Operational Management:
  Oversee and optimize daily clinic operations to ensure efficient and effective patient care.
• Efficiently manage and lead the scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.
• Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
• Enforce clinic policies and procedures to ensure compliance with regulatory standards.
• Act as the point of contact for any patient feedback, working with the Medical Leadership team to address concerns.
• Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.
• Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.
• Dual Site Management:
  Manage staffing, scheduling, inventory, and operational workflows across two clinic locations (Falmouth & Plymouth).
• Monitor performance metrics at each site, identify gaps or inefficiencies, and implement solutions to ensure both clinics operate smoothly and consistently.
• Team Leadership:
  Recruit, train, supervise, and engage clinic staff, fostering a positive and collaborative and supportive work environment.
• Conduct performance evaluations and provide ongoing feedback to enhance staff development.
• Foster teamwork and effective communication among all clinic team members.
• Strategic Planning:
  Collaborate with the Regional Leadership team (Director of Operations & Medical Director) to contribute to the development and execution of strategic initiatives.
• Analyze market trends and competitive landscape to identify growth opportunities.
• Implement strategies to enhance the clinic's market presence and community engagement.
• Quality Assurance:
  Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
• Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
• Communication and
  
  Collaboration:
  
  Partner with your District Director and corporate resources to ensure effective communication and goal alignment.

• Exceptional people manager and team leader: 3 years of demonstrated success in leading, mentoring, and growing teams. Dual-site leadership experience preferred!
• Experience in similar roles:
  Demonstrated skills in medical practice management, human resources, and data analysis.
• Driven and self-motivated:
  Ability to work independently, possess a level of initiative and enthusiasm to help drive results.
• Effective communicator (written and verbal) and cross collaborator:
  Ability to establish and maintain positive relationships with team members and stakeholders across the organization.
• Knowledge of healthcare or adjacent industry:
  Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
• Technically savvy:
  Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
• Availability:
  Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic…