Hardware and Software Support

The Steamship Authority is seeking to fill the position of Hardware and Software Support at the Steamship Authority's Falmouth administrative office location.

• Configure, support and manage PCs including hardware and software.
• Coordinate open IT issues with other IT team members for resolution. Offer training and guidelines to all users.
• Provide front line telephone technical support – responsible for level 1 and 2 support (hardware and software) by direct assistance to all users. Refer issues which require additional support to the department's HELPDESK.
• Maintain tape libraries, including their rotation.
• Manage IT assets and inventory using the department's inventory management system.
• Work and communicate with all levels of users from all departments.
• Work with various consultants and vendors for problem reporting and solutions.
• Be able to meet deadlines, work independently within a team environment.
• Support all levels of users in a prompt, professional and courteous manner.
• Perform additional hours or on-call duties as required.
• Promote and support continuous improvement with the SQMS.
• Perform other duties as required by supervisor.

• Minimum 2 years of experience in a WAN environment.
• Understanding and ability to perform computer technician tasks.
• Familiarity with Microsoft Windows both desktop and server.
• Familiarity with Microsoft software.
• Exceptional mechanical and troubleshooting skills.

The salary range for this position is $48,400 to $60,600 per year.

Interested parties should submit a letter of interest and resume to

EOE