Branch Manager Falmouth, Carver, Martha's Vineyard Area

What You'll Experience

Meaningful relationships:
We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.

Commitment to community:
We believe supporting our communities is essential, and are committed to helping those in need.

Recognition & reward:
We believe all colleagues should be recognized for their contributions.

Training & development:
We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.

Comprehensive benefits:
Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision, Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.

At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they're empowered to make a difference for our customers and communities.

As one of The Boston Globe's "Top Places to Work" since 2008, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we've built a workplace that enhances our colleagues' lifestyle and inspires them to reach their full potential.

For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts and New Hampshire, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts, New Hampshire and Rhode Island.

• Take responsibility for overseeing small to midsize retail banking center or express branch location.
• Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.
• Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs-based consultative sales approach.
• Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals.
• Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty.
• Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
• Generate sales excitement by demonstrating leadership in sales and service branch production.
• Take responsibility for ensuring that customers consistently receive a World Class Customer Experience with every branch staff interaction whether in person, over the phone, or through digital channels.
• Leverage traditional and digital networking skills, as well as strong outbound calling skills, to cultivate sales opportunities, retain and cross-sell business customers and generate referrals through existing clients.
• Proactively demonstrate and foster a 'High Tech, High Touch' environment by demonstrating technology and self-service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives.
• Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
• Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational processes and regulatory requirements.
• Act as an ambassador of the bank by actively promoting the bank through CRA activities, participating in community events, and becoming an active member of a key business non-profit organization in your market area.
• Demonstrate our core values and ensure the delivery of our core customer promises; respect, promote, and value diversity.
• Assume additional responsibilities as assigned by Senior Management.

• Minimum of 2 years of previous retail banking or retail sales management experience.
• Outstanding verbal and written communication skills with strong leadership ability.
• Thorough understanding around the requirements for a successful sales and service organization.
• High level of professionalism, and ability to perform in an ethical manner in all transactions and interactions.
• Ability to work within normal office requirements, with long…