Hotel Staff

Hotel Staff – Greene King

Join to apply for the Hotel Staff role at Greene King.

Overview:
As a Reception team member, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink after a long day. You’ll be joining a fun and inclusive team where you can grow and strengthen your skills and experience.

Company description

We’re called Venture Hotels for a reason:
We’re pioneers. As Greene King’s ventures arm, we push boundaries and are driven by a team that sees every day as an opportunity to go beyond the ordinary. The result: hotels with a unique sense of place that locals can feel proud of.

What you’ll receive

We’re all about rewarding our team’s hard work. You’ll receive a competitive salary, pension contribution, and the following benefits:

• The chance to further your career across our well-known brands – as one of the industry’s top apprenticeship providers, we offer training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands.
• Free employee assistance program – mental health, well-being, financial, and legal support.
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.
• Refer a friend – you could earn up to £1,500 for referring them when they are placed.
• Wagestream – access your wage before payday.
• Retail discounts – up to 30% off at partners and exclusive discounts with selected brands.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and handle customer complaints to ensure everyone enjoys their stay.
• Keep the front of house safe, legal, and clean; address issues quickly and safely.
• Perform financial controls as required.

What you’ll bring

• Willingness to learn and expand your skills.
• Great eye for detail; ensure beverages and services meet quality standards.
• A passion for delivering great service and warm welcomes.
• A positive, can‑do attitude and a real team player mindset.

Job details

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Sales, General Business, and Management
• Industries:
  Food and Beverage Services, Hospitality, and Retail

Note:

This description reflects the role and its requirements as published. If you meet the qualifications and are excited by the responsibilities, consider applying.