Administrative Assistant

Southeast Behavioral Health Clinic - Fargo, ND - Administrative Assistant

Be part of the solution to the behavioral health crisis. As a team member for the ND Department of Health and Human services, you will endure the most vulnerable and have access to a high-quality healthcare system in which prevention works, treatment is effective, and people recover.

As an Administrative Assistant, you will play a vital role in providing exceptional support to individuals seeking a variety of services, including registration, insurance processing, and demographic updates.

Your role involves direct face-to-face interaction with clients, ensuring a welcoming and professional environment. Additionally, you will serve as a key team member by providing coverage for other support staff members as needed, contributing to the smooth and efficient operation of the office.

Key Responsibilities:

* Support registration processes by accurately gathering, verifying, and updating client information, including demographic details, insurance data, and compliance with Accounts Receivable requirements for medical billing. Ensure data accuracy and adherence to organizational policies and legal standards.

* Address complex medical billing, coding, insurance, and Accounts receivable questions from clients and staff, ensuring timely and accurate resolutions.

* Process pre-bill reports, monitor authorizations, manage Follow-Up reports, and ensure accurate and timely documentation.

* Greet and assist clients in person, creating a positive, welcoming experience while responding promptly and effectively to inquiries with clear guidance and support.

* Maintain confidentiality of all clients and organizational information in accordance with policies and legal requirements.

* Manage multiple administrative tasks, prioritizing effectively to meet deadlines and support teams members, including coverage during absences or busy periods.

* Uphold the organizations standards of respect, courtesy and professionalism in all interactions.

To thrive in this position, you must be action-oriented and a proactive problem solver who can identify issues and implement solutions efficiently. You demonstrate pride in creating an inclusive environment where clients feel welcomed, heard and supported. You are able to work independently with minimal supervision and collaboratively within a team. You have excellent verbal and written communication skills with the ability to interact effectively with diverse population.

You have strong organizational skills and the ability to juggle multiple detailed oriented tasks. You exemplify the ideals of respect, confidentiality, courtesy, and helpfulness.

To be considered for this position, you are required to have a high school diploma or GED and two years of office support, clerical, or secretarial work experience. Coursework in vocational office support closely related program may substitute for the work experience requirement for a year for year basis if it provided the knowledge and skills required to perform the duties of the position to be filled.

Proficiency in keyboarding, specific software, grammar, and spelling skills may be required.

About HHS:

ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. Those services are to be delivered as close to home as possible with a focus on dignity and respect. The keys to delivery of those services are the 2800 committed, compassionate ND HHS team members and more than $6 billion in funding from nearly 200 different federal, state, and special sources.

Location:

ND HHS utilizes a blended workplace model. This position provides essential client services face to face and therefore the person in this position needs to be in the office.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards:
The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).

Applicants must be legally authorized to work in the United States. The Department of Health &…