Sales Operations Leader

Job Overview

Sales Manager. This position reports to:
Sales Manager.

In this role, you will adapt and implement sales support strategy for a designated area in accordance with the global support strategy. You will ensure technical and commercial support for internal and external customers, oversee estimations, bids, and proposals ensuring alignment with ABB standards and targets, and lead, develop, and coach the Sales Support team.

The work model for the role is Remote on the Eastern/Central US with occasional travel to Richmond, VA. The role contributes to the Electrification – Smart Power Circuit Protection Business Area in the US.

• Defining key targets and ensuring their achievement by overseeing progress and defining improvement actions for customer support and satisfaction.
• Ensuring the most competitive offers considering market situation and customer conditions; identifying the most effective approach (direct sales, consortium, or channel) for better serving the customer.
• Overseeing validation of terms and conditions (commercial, technical, legal, and pricing) in each offer; supporting bid/no-bid analyses and decisions.
• Participating in project risk review processes; ensuring required technical support and clarifications during technical meetings, product presentations, and negotiations with customers.

• Bachelor’s degree in Business, Engineering, Data Analytics, or a similar field.
• 7+ years of experience in sales operations, forecasting, demand planning, sales enablement, or strategic account management ideally in industrial, electrical, engineering, or mission-critical infrastructure sectors.
• Advanced skills with BI tools (Power BI, Snowflake), Excel, SAP, and Salesforce CRM.
• Experience working with Supply Chain, Operations, and Engineering in a manufacturing or engineered-to-order environment.
• Strong analytical skills with experience in forecasting, reporting; knowledge of Excel Power Pivot and Power Query preferred.
• Ability to translate complex technical and operational information into clear, actionable insights.
• Excellent communication, presentation, and cross‑functional collaboration skills.

• Experience in global or matrixed organizations.
• Strong project management skills and ability to manage concurrent multiple initiatives.
• Experience supporting mission‑critical customers (data centers, hospitals, utilities, industrial facilities).
• Familiarity with various customer go‑to‑market strategies, such as iRep, Distributor, Valued Added Reseller, integrators, and direct/end‑user.
• Strong understanding of UPS systems, switch gear, PDUs, and power distribution equipment.
• Familiarity with long‑lead‑time electrical components and supply chain constraints.
• Process‑driven mindset with strong attention to detail, structure, and continuous improvement.
• Ability to influence cross‑functional teams without direct authority.

• Choice between two medical plan options: a PPO plan called the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options:
  Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short Term Disability – up to 26 weeks, company paid.
• Long Term Disability – 60% of pay, company paid. Option to buy‑up to 66 and 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
• Parental leave – up to 6 weeks.
• Employee Assistance Program.
• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, infertility/adoption.
• Employee discount program.
• 401(k) savings plan with company contributions.
• Employee Stock Acquisition Plan (ESAP).
• ABB provides 11 paid holidays.
• Salaried exempt positions receive vacation under a permissive time away policy.

Salary is expected to be between $116,200 and $185,920 annually, and is bonus eligible.

ABB is an Equal Employment Opportunity and Affidavit Action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race, ethnicity, or any other protected characteristic. For more information regarding your EEO rights as an applicant, please visit https://(Use the "Apply for this Job" box below). Your Rights
6.. Applicants may request to review the plan of a particular ABB facility between 9:00 AM – 5:00 PM EST Monday through Friday by contacting ABB HR at  Protected Veterans and Individuals with Disabilities may request a reasonable accommodation by calling or emailing  Resumes and applications will not be accepted in this manner.