Property Operations Trainer

Property Operations Trainer Responsibilities Onboarding Training and Execution

• Lead structured onboarding training for new leasing and maintenance team members
• Ensure consistent onboarding experience across all properties and roles
• Partner with Regional and Community Managers to support onboarding readiness and execution
• Maintain onboarding schedules, materials, and completion tracking

• Develop and execute training for operational processes, including leasing workflows, maintenance procedures, and system usage
• Support rollout of new processes, system updates, and operational changes through targeted training initiatives
• Create clear, practical training materials that align with Standards of Excellence and real-world application
• Deliver training through in-person, virtual, and self‑paced formats

• Act as a key partner in implementing new or updated operational processes across the portfolio
• Translate process changes into structured training programs and supporting materials
• Ensure teams understand not just the "how" but the "why" behind process changes
• Reinforce adoption through follow‑up training and support

• Develop and administer assessments to validate training comprehension and competency
• Track and report on training completion, testing results, and knowledge gaps
• Ensure all required training is completed and documented accurately
• Hold teams accountable to training expectations in partnership with operations leadership

• Develop and deliver ongoing refresher training to reinforce standards and address recurring gaps
• Manage required annual training programs for operational compliance and consistency
• Continuously evaluate training needs based on performance trends and audit results

• Analyze training outcomes, audit results, and operational performance to identify improvement opportunities
• Adjust training content and delivery methods based on effectiveness and feedback
• Partner with BPO and Operations to continuously improve process clarity and training impact

• Partner closely with the Director of Operations, Regional Support Manager, and field leadership
• Align training priorities with operational needs and business initiatives
• Serve as a bridge between process development and field execution

• Perform other duties as assigned
• Maintain organization and documentation of all training materials and records
• Demonstrate punctual and regular attendance
• Support a culture of accountability, consistency, and operational excellence

• Have 3–5+ years of experience in training, property management, sales, operations, or a related field, with a bachelor's degree in business, education, or a similar discipline preferred
• Are passionate about developing and delivering engaging, structured training programs that drive employee success and operational consistency
• Possess strong facilitation skills and can confidently train and coach individuals across a variety of learning formats and experience levels
• Have a solid understanding of property management operations, sales processes, or multi‑site business environments and can translate complex workflows into practical, easy‑to‑understand training
• Thrive in a fast‑paced environment and can effectively balance multiple priorities while maintaining a high level of organization and follow‑through
• Hold themselves and others accountable to high standards and are committed to ensuring training completion, knowledge retention, and competency development
• Leverage data, assessments, and feedback to measure training effectiveness, identify trends, and continuously improve learning outcomes
• Communicate clearly and professionally with team members at all levels of the organization and build credibility through expertise, consistency, and collaboration
• Are adaptable problem‑solvers who proactively identify knowledge gaps, recommend solutions, and adjust quickly to changing business needs
• Have experience with App Folio or similar property management software…