Supervisor of Membership

BCBSND - Fargo
BCBSND - Fargo
4510 13th Ave South
Fargo, ND 58121, USA

BCBSND - Fargo
BCBSND - Fargo
4510 13th Ave South
Fargo, ND 58121, USA

BCBSND - Fargo
BCBSND - Fargo
4510 13th Ave South
Fargo, ND 58121, USA
+0 more locations

• Hybrid
• Salary Range : $59,716.46 USD to $95,546.34 USD
• Full-Time
• Requisition #: SUPER
  005446

All about us

You likely know us as an insurance company, but that’s just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take serious.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is open to a hybrid in‑office working arrangement out of the Fargo, ND office or within a commutable distance of one of our offices. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

Pay information

• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance‑based merit program.
• The estimated starting salary for this position is $60,000 - $77,000.

At BCBSND, we’re committed to providing fair and equitable compensation. While the posted salary range reflects the full compensation range for this role, offers typically fall at or below the midpoint, and in alignment with internal equity and role expectations. Individual offers are based upon candidates unique experience, education, and skillsets. The top of the range reflects the ceiling for this role and is only used for offers in exceptionally rare cases.

We do not extend offers above the posted maximum.

A day in the life

The Supervisor of Membership is responsible for leading the enrollment team that oversees government, employer group and individual enrollment file processing and/or analyzing. This position serves as a subject matter expert in enrollment and keeps abreast of regulatory changes, ensures that proper procedures are followed, collaborates with external stakeholders as well as internal stakeholders throughout the organization, and evaluates and implements process improvements to ensure optimal system functionality.

Your responsibilities will include

• Directly supervises and guides employees in accomplishing work objectives within the unit. Coaches, motivates, and recognizes employees. Sets clear goals and objectives and performance expectations and holds employees accountable for achieving results.
• Serves as an expert in systems and process functionality, resolution, and enhancements with internal and external partners to ensure overall business operations are efficient and effective.
• Keeps abreast of state and federal regulations impacting the team and ensures that internal processes are documented and followed, including complex issues related to enrollment, qualifying life events, and working with the Federally Facilitated Exchange (FFE).
• Ensures applications and  are accurate and properly reflect eligibility rules and regulations.
• Works to improve the effectiveness and efficiency of procedures in the department.
• Serves as a subject‑matter expert to internal staff and other divisions for issues related to enrollment.
• Collaborates with the North Dakota Department of Insurance to resolve member filed complaints, when necessary.
• Leads, serves and/or participates on committees, strategy meetings or special projects and programs to ensure operations are running effectively and procedures are followed.
• Collaborates with external stakeholders as well as other departments within the organization to resolve and educate on complex inquiries and assists with interpretation of government regulations and internal procedures.

What you need to succeed

• Provides staff leadership and mentorship to support team success.
• Builds strong relationships through effective communication and collaboration.
• Applies…