Manager, Sales Operations Analytics & Pricing

The Opportunity

The Manager, Sales Operations Business & Pricing Analytics is responsible for leading the Sales Operations COE analytics and pricing analysis support across the organization. This role oversees a team of analysts responsible for transforming sales, client, market, financial, CRM, and pricing data into actionable insights that support growth, profitability, operational excellence, and strategic decision-making.

This position ensures analytical standards, pricing governance practices, reporting frameworks, and scalable tools are in place and being followed, along with improving business visibility, forecast accuracy, pricing discipline, margin performance, and executive decision-making.

The manager partners closely with Business Units such as Sales, Strategy and Growth, Finance, Marketing, Operations, Business Applications, and Ulteig Leadership to support enterprise priorities, strategic pursuits, client growth, pricing decisions, and sales performance improvement.

This position reports to the Associate Director of Sales Operations.

• Lead the development and continuous improvement of Sales Operations analytics, reporting, and capabilities.
• Establish and maintain the roadmap for enterprise sales, client, market, pricing, pipeline, backlog, revenue, and operational reporting.
• Ensure reporting outputs are accurate, consistent, timely, scalable, and aligned with enterprise standards.
• Translate complex data into clear, actionable insights for sales leaders, sector leaders, senior management, and executive audiences.
• Guide the Sales Ops Business Analytics team in developing analytical frameworks that support strategic planning, performance management, forecasting, market analysis, pricing decisions, and operational improvement.
• Build a centralized approach to analytics delivery that reduces duplication, improves consistency, and strengthens confidence in business reporting.

• Lead the organization's pricing analysis function, including oversight of pricing models, rate analysis, margin analysis, pricing tools, pricing governance, rate sheets, and pricing-related recommendations.
• Establish scalable pricing frameworks that support profitable growth, competitive positioning, and consistent decision-making across sectors and services.
• Guide the development and maintenance of pricing models used to evaluate project rates, labor rates, market competitiveness, client pricing, profitability, and margin performance.
• Oversee analysis of rate sheets, pricing structures, discounting practices, cost assumptions, billing rates, utilization impacts, and margin outcomes.
• Partner with Finance, Operations, Sales, and Leadership to evaluate pricing scenarios and provide recommendations that balance competitiveness, profitability, client value, and business risk.
• Support pricing analysis for strategic pursuits, large opportunities, key client accounts, new service offerings, and market expansion opportunities.
• Support pricing governance by defining processes, approval thresholds, documentation standards, decision criteria, and recurring pricing review cadences.
• Monitor pricing performance trends and identify opportunities to improve margins, reduce pricing leakage, standardize rate applications, and strengthen commercial discipline.
• Develop tools, dashboards, and reporting that provide visibility into pricing performance, rate realization, margin trends, client profitability, and pricing exceptions. This also includes developing a market price index for our services.
• Serve as a subject matter expert for pricing analysis within Sales Operations, ensuring pricing recommendations are grounded in data, market context, financial impact, and enterprise strategy.

• Monitor and analyze key sales performance metrics.
• Lead the development of executive-level performance reviews, dashboards, and business insight summaries.
• Identify risks, opportunities, emerging trends, and performance gaps impacting sales growth, profitability, and forecast accuracy.
• Provide recommendations that help leadership prioritize actions, allocate resources, improve pursuit strategy, and strengthen sales outcomes.
• Partner with leaders to connect sales performance, pricing performance, market intelligence, and operational data into a more complete view of business health.

• Lead continuous improvement of…