TEAM LEAD - Entry-Level Management - Training

TEAM LEAD - ENTRY-LEVEL MANAGEMENT - Training Included

Job Title:

Team Lead

Reports to:

Club Manager

Status:
Full Time / Non-Exempt

Responsible for assisting in the oversight of gym operations to ensure positive member experience and a financially successful club.

• Assist in member service oversight ensuring all staff provide excellent customer experience.
• Participate in all front desk related tasks.
• Greet, meet potential members and provide gym tours.
• Facilitate member service issues and questions.
• Provide backup support to the Club Manager as needed.
• Help maintain cleanliness and appearance of the gym.
• Support marketing efforts; ensure staff is trained on current promotions.
• Order supplies, manage inventory and generate reports.

• Customer Service: communicate and interact with customers and coworkers in a way that exceeds their wants and needs.
• Listening: actively listen, empathize and solve problems collaboratively.
• Problem Solving: recognize and define problems, analyze information, encourage alternative solutions, plan to resolve situations, and seek assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions using appropriate behavior and language.

• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking for at least 75% of the shift.
• Talking in person or on the phone for at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources