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Customer Service Representative

Job in Fargo, Cass County, North Dakota, 58126, USA
Listing for: Hjbtravels
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry
. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

Respond to customer inquiries via phone and email

Assist clients with travel planning, reservations, and general questions

  • Provide accurate information regarding destinations, policies, and procedures

Maintain clear and professional communication with clients

Follow company guidelines and service standards

Document interactions and updates as needed

Qualifications:

Strong communication and interpersonal skills

Customer service experience preferred (not required)

Ability to work independently and manage time effectively

Comfortable using computers, email and online systems

Detail-oriented with a positive, solution-focused attitude

Interest in the travel industry is a plus

What We Offer:

Training and ongoing support

Flexible work options (part or full time)

Growth opportunities within the travel industry

Supportive and collaborative team environment

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