Customer Care Specialist

We are seeking Customer Care Service Representatives with excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast‑paced, high‑energy environment.

At Mazda & Kia of Fargo, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Mazda & Kia of Fargo is absolutely critical to its success. Our promise is to keep delivering the same award‑winning service and value that our community has come to expect from our dealership through the years.

• Health, vision, and dental insurance with family and child coverage
• Short and long‑term disability insurance and life insurance at group rates
• After 1 year, a 401(k) with company match
• Paid time off
• We also offer great “in‑house” benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.

• Assist customers through all aspects of sales, service and general inquiries via phone and email - ensure 100% customer satisfaction
• Support service staff and management by scheduling customer appointments
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

• Experience with Microsoft Office
• Ability to communicate customers' interests, needs and requests to management and sales personnel
• Professional personal appearance
• Enthusiastic personality
• Upbeat, positive, “smile” on the phone
• Professional work ethic
• Valid driver's license