Part-Time Call Specialist; In Office Position

First Link is looking for Part‑Time Call Specialists. The Call Specialist will provide support to individuals reaching First Link by phone call, text, or online chat. You will lend a listening ear, de‑escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help‑seekers across all First Link lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines.

A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

This position will work a minimum of 16 hours per pay period (bi‑weekly) and be part of a holiday rotation. Availability until midnight several nights a week is required.

First Link provides extensive training to ensure that you are confident and ready to make a difference in the lives of others every day. The start date to begin training for this position will be March 19th, 2026. This position will train at full‑time hours, and drop to part‑time hours when training has been completed.

Are you ready for an exciting opportunity? Apply today!

Job Type: Part‑time

Salary: $18.00 per hour

• Employee Assistance Program

Schedule:

• 4PM-8PM, 8PM-12AM
• Evening shift
• Holidays
• Weekend availability

Required

Education and Experience:

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Must be able to read, write, and follow oral or written instructions
• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field