Sales Support Manager

Lead the Team That Keeps Customers Coming Back

At Anchor Ingredients, exceptional customer experiences don't happen by accident. They happen because talented people take ownership, solve problems quickly, and refuse to let customers fall through the cracks.

We're looking for a Sales Support Manager who can lead from the front. This is not a role for someone who simply manages tasks. We're looking for someone who thrives in a fast-paced environment, enjoys solving complex challenges, and takes pride in building high-performing teams.

You'll be responsible for developing and leading a customer-focused sales support team while partnering across departments to ensure our customers receive best-in-class service. You'll have the opportunity to influence processes, improve performance, and make a meaningful impact on the growth of the business.

If you're energized by accountability, leadership, continuous improvement, and delivering results, we'd like to hear from you.

What You'll Own:

Lead and Develop a High-Performing Team

* Manage and coach the Sales Support team to deliver exceptional customer experiences.

* Establish clear expectations and hold team members accountable to performance standards and KPIs.

* Foster a culture built on ownership, responsiveness, continuous improvement, and white-glove customer service.

* Identify opportunities to improve processes, workflows, and team effectiveness.

* Train and develop team members on best practices, systems, and customer engagement.

Drive Cross-Functional Execution

* Serve as the primary link between Sales Support and internal departments including Sales, Quality, Logistics, and Accounting.

* Lead efforts to resolve time-sensitive order issues and customer concerns.

* Coordinate cross-functional resources to ensure customer commitments are met.

* Escalate and resolve complex service issues with urgency and professionalism.

Deliver Outstanding Customer Service

* Act as a key point of contact for customers and represent Anchor Ingredients with professionalism and integrity.

* Build strong customer relationships through proactive communication and follow-up.

* Take ownership of customer inquiries from initiation through resolution.

* Anticipate customer needs and identify opportunities to improve their experience.

* Ensure customer concerns are addressed quickly and effectively.

Support Commercial Growth

* Partner closely with the Sales team to ensure orders are processed accurately and efficiently.

* Generate sales and purchase contracts while maintaining high standards of accuracy.

* Monitor contract balances, customer specifications, approved vendor status, and service-level performance.

* Collaborate with Sales on margin analysis and operational execution.

* Attend customer meetings, trade shows, and industry events as needed.

* Manage commodity-to-ingredient conversions at third-party facilities.

* Oversee freight claim resolution and order-related administrative processes.

What Success Looks Like:

In this role, success means:

* Customers consistently receive accurate, timely, and professional support.

* The Sales Support team meets or exceeds performance goals.

* Operational issues are identified and resolved before they impact customers.

* Internal teams work together efficiently to deliver on customer commitments.

* Processes continuously improve, resulting in greater efficiency and customer satisfaction.

* Team members grow, develop, and take ownership of their responsibilities.

What We're Looking For:

Required Qualifications

* Bachelor's degree in Business or a related field, or equivalent professional experience.

* 5+ years of customer service, customer success, sales support, or related experience.

* 2+ years of leadership or management experience.

* Strong verbal and written communication skills.

* Demonstrated ability to solve problems and make decisions in a fast-paced environment.

* Strong organizational skills and exceptional attention to detail.

* Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.

Preferred Characteristics

* A leader who isn't afraid to make decisions and drive change.

* Highly accountable with a strong sense of ownership.

* Comfortable managing multiple priorities simultaneously.

* Naturally collaborative and able to build strong relationships across departments.

* Passionate about delivering exceptional customer experiences.

* Resilient, adaptable, and energized by challenges.

Why Join Anchor Ingredients?

At Anchor Ingredients, you'll join a company that values initiative, accountability, teamwork, and customer commitment. You'll have the opportunity to lead a critical function, influence business performance, and help shape the future of our customer experience.

We're looking for builders, problem-solvers, and leaders who are ready to make an impact.

WORK ENVIRONMENT & PHYSICAL DEMANDS

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential…