Customer Advocate

Competitive weekly base pay up to $19.75/hour. A benefits package valued at more than $10k* (401(k) plan with company matching, medical coverage, paid time off, volunteer days, up to $5,250 annually in tuition reimbursement, paid training and all the tools and resources you’ll need).

• Welcome in‑shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, same‑day reschedules and cancellations.
• Confirm and complete work order information, including insurance verification, additional parts, and missing information.
• Handle administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• Perform all other duties as assigned.

• High School Diploma, GED, or equivalent.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world‑class customer service in a changing, fast‑paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal‑opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.