Customer Service Representative

Overview

We are seeking a Customer Service Representative to join a small, team-oriented call center environment. This role involves handling inbound customer calls, coordinating services, and providing support to clients in the Fargo/Moorhead area. The ideal candidate is calm under pressure, detail-oriented, and enjoys helping customers through challenging situations.

• Location: Fargo, ND
• Schedule: Full-Time | Office-Based
• Type: Contract to Hire

• Answer inbound customer calls (20–40 calls/day on average)
• Assist customers in scheduling services within a 50-mile radius of Fargo/Moorhead
• Provide support to customers in stressful or urgent situations, ensuring a calm and positive experience
• Accurately enter customer information into internal systems
• Coordinate with service technicians regarding schedules and job assignments
• Maintain organized and up-to-date records of customer interactions

• Required:
  • 2+ years of customer service experience
  • Strong computer skills and proficiency with Microsoft Office
  • Excellent communication skills and ability to de-escalate customer situations
• Preferred:
  • Prior call center or high-volume customer support experience

• Customer Service & Customer Support
• Inbound Call Handling
• Administrative Support & Data Entry
• Strong communication and problem-solving abilities
• Attention to detail and multitasking

• Small call center team (approx. 4 employees)
• Office-based role with a collaborative, team-oriented culture
• Fast-paced environment with fluctuating call volume based on weather conditions

• Pay range: $18.00 - $22.00/hr
• Benefits (subject to eligibility and classification):
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation, Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Position is anticipated to close on Jul 2, 2026.