Assistant Manager

Job Summary

Responsible for assisting in the oversight of gym operations to ensure a positive member experience and a financially successful club.

• Assist in member service oversight, ensuring all staff consistently provide great customer experience.
• Manage front‑desk related tasks.
• Greet and meet potential members and provide gym tours.
• Facilitate member service issues and questions.
• Provide backup support to the Club Manager as needed.
• Oversee cleanliness and appearance of the gym.
• Assist in managing marketing efforts; ensure staff is aware and trained on current promotions.
• Order supplies, maintain inventory, and track reports.
• Communicate and interact with customers, coworkers, and the public in a way that exceeds expectations.
• Listen actively, empathize, and work collaboratively to solve problems.
• Recognize and define problems, analyze information, encourage alternative solutions, and plan resolutions; seek assistance when needed.
• Demonstrate tact and skill in all interactions, using appropriate behavior and language.

• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Job Title: Team Lead;
Reports to: Club Manager;
Status: Full Time / Non‑Exempt

Same as Services above.

• Strong customer service communication.
• Active listening and empathy.
• Problem‑solving with analysis and alternative solutions.
• Diplomacy with tact and appropriate language.

• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Lifting up to 50 lbs less than 30% of the time.

• Employee Recognition Program.
• Advancement opportunities via the Purple Path to Club Manager.

Check us out on Linked In at:
Planet Fitness – PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.