Inside Sales | Customer Service

Customer Service / Inside Sales Support Representative Overview Cash -Wa Distributing, a proud division of Performance Food Group (PFG), is seeking a detail-oriented and customer-focused Customer Service / Inside Sales Support Representative to join our team. In this role, you will support assigned customer accounts, process orders, maintain pricing and product information, and deliver outstanding service to both customers and our sales team.

At Cash-Wa, we value teamwork, integrity, and a commitment to excellence in serving our customers across the food service industry.

Key Responsibilities Provide exceptional customer service to both internal teams and external customers

Accurately process customer orders via phone and email in a timely manner

Maintain order guides, pricing, and account details according to company guidelines

Resolve customer concerns promptly and professionally

Communicate effectively with customers, sales representatives, and internal departments regarding orders, products, and delivery routing

Support outside sales associates in managing and growing customer accounts

Generate reports, document customer interactions, and process credits as needed

Balance customer needs with company policies to ensure successful outcomes

Assist with manufacturer recall processes in coordination with customers and internal teams

Cross-train to support the Will Call Desk as needed

Perform additional duties to support team and organizational success1+ year of customer service or sales support experience (phone-based preferred)
Strong communication skills with the ability to interact professionally with customers and team members

Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry skills (10-key)
Strong attention to detail, organization, and problem-solving abilities

Ability to multitask and thrive in a fast-paced environment

Basic math skills required

Distribution center or food service industry experience preferred

Availability to work a rotating Sunday schedule (approximately every 4 weeks)
Must pass a background check and pre-employment drug screen

Why Join Cash-Wa / Performance Food Group?

Competitive pay and benefits package

Opportunities for career growth

Supportive, team-oriented work environment

Stable and growing company in the food distribution industry

Equal Opportunity Employer We are an Equal Opportunity Employer committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

Reasonable accommodations are available for qualified individuals with disabilities during the application and interview process. Please contact Human Resources for assistance.
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