Customer Service Representative

Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin, veteran status, disability or other factors protected by law.

• Responsible for fielding inbound retail client telephone calls and working with great customers to resolve issues.
• Thoroughly document support calls following established procedures and guidelines.
• Ability to navigate through various screens while talking with customers.
• Maintain a positive and professional attitude while on the phone.
• Multi‑task and perform data entry.
• Basic trouble‑shooting.
• No sales!!! We just help people fix problems!

• Must attend all training classes starting October 7th.
• Must be 18 years old.
• High school diploma or GED required.
• Previous hardware/software troubleshooting experience helpful.
• Previous help desk/call center or phone support experience helpful.
• Previous IT or Computer Science education and/or technical certifications a plus but not required.
• One to Two years of customer service work experience (phone or online support preferred).
• Ability to multi-task.
• Ability to work in a fast paced environment.
• Reliable and punctual.
• Strong technical aptitude.

• Paid, 10 days of classroom training.
• Opportunity to make incentives and bonus, as well as differential pay for some shifts.
• Advancement opportunity – All our Supervisors started as technicians!
• Full Benefits including Medical and Dental and 401K match!!
• Paid Time Off program and vacation time and holiday pay.
• Casual dress code. Blue Jeans welcome!!
• Celebrate birthdays and anniversaries.
• Office promos, i.e. We serve ice cream, pizza, and have cookouts, free soda on special occasions!
• Cool break room with TV, Game station, ping pong etc.

We are open 24 hours a day/7 days a week providing support 365 days a year. We offer multiple shifts based on company and employee’s needs. Flexibility to work any shift preferred, but not mandatory.

Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world.