Head of Service Engineering

Körber is the home for passionate people who innovate, collaborate, and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding of local specifics and a global mindset to bring people together and create valuable solutions for our customers.

We aim to be the first to do the right thing at the right time.

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Responsible for leading the service engineering team in managing the full life cycle of equipment sold by the company. This includes ensuring optimal performance and longevity of installed equipment, providing engineering support for spare part orders, managing retrofit and upgrade programs, and supporting customer satisfaction through technical expertise and innovation.

• Develop and maintain an aftermarket product portfolio in accordance with the Handling and Packaging OEM business as well as install base
• Maintain and update the overview of installed base for Handling and Packaging division
• Work with the team to create and validate quotes for assemblies, retrofits, and spare parts lists with input from the necessary department personnel
• Review the order costs to ensure proper pricing
• Oversee the engineering support for all phases of equipment life—from installation and commissioning to maintenance, upgrades, and end-of-life planning
• Lead the team responsible for reviewing and processing customer requests for spare parts, retrofits, and upgrades. Ensure timely and accurate technical assessments and quotations
• Develop, evaluate, and implement programs for upgrading existing equipment to meet evolving customer needs, regulatory standards, or technological advancements
• Manage, mentor, and develop a team of service engineers and technical support staff
• Drive a culture of continuous improvement and customer focus
• Work closely with Sales, Product Engineering, Manufacturing, and After-Sales teams to ensure serviceability and long‑term support of equipment
• Analyze service trends, reliability data, and customer feedback to inform engineering improvements and future product design

• Obtained a bachelor’s degree in engineering related fields (Mechanical, Manufacturing), Business or equivalent work experience
• Three years’ experience in the automation industry
• Work experience in Project Management and/or Service (a plus)

• Work in a modern work environment with an open culture towards improvements and new ideas
• Part of a global operating company with a wide customer base and a growing business
• Profit from international cooperation within a group‑expert network to implement corporate‑wide concepts
• Work in a team that focuses on customer requirements
• Attractive compensation package including health, dental, vision insurance, and retirement plan

Can you find yourself in this profile? If so, we would be delighted to get to know you!

Join Körber Pharma and you will work in an innovative, friendly, and digital environment providing the opportunity to advance your career. Irrespective of whether it is engineering, production or supporting exciting projects – you have the chance to contribute your expertise and make a difference.

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Please contact us via  We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer:
The duties listed above are intended only as representation of the…