Service Writer

Service Writer Position at Acme Equipment

Join the Acme Equipment team in Fargo, ND as a Service Writer. Are you a problem-solver who provides excellent customer service? Do you pride yourself on your organizational skills and attention to detail? Would you like to work at a stable, growing, family-owned company that values hard work? If so, it's time to do your best work with Acme Equipment.

Schedule:

Full-time hours (40 hours/week) during our hours of operation:
Monday-Friday and Saturdays as scheduled

Why Work at Acme Equipment?

At Acme Equipment, we believe in rewarding our team for their hard work and dedication. In this role, you'll enjoy a competitive starting wage along with a comprehensive benefits package, including:

• Generous PTO from Day 1
• 6 Paid Holidays - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day
• Employee Discounts
• Medical, Dental, and Vision Insurance Plans
• Medical and Dependent Care Flexible Spending Accounts
• Traditional and Roth 401(k) Plans with Company Matching
• 100% Company-paid Group Life Insurance
• Accident, AD&D, Cancer, and Critical Illness Supplemental Insurance Programs
• Additional Voluntary Life Insurance
• 100% Company-paid Short and Long-term Disability Coverage
• A Supportive and Collaborative Work Environment where Your Contributions Matter

Your Day-to-Day as a Service Writer

As a Service Writer, you serve as the primary point of contact between customers and service technicians, coordinating equipment repairs and maintenance from initial check-in through completion. Your responsibilities include:

• Greeting customers, discussing service, repair, and maintenance needs, preparing repair estimates, and obtaining customer authorization before work begins
• Gathering accurate equipment information, including make, model, serial number, hours, and reported concerns
• Creating, maintaining, and closing detailed service orders
• Coordinating with service technicians and the Service Manager to schedule and prioritize work
• Communicating customer concerns clearly to service technicians
• Keeping customers informed about repair status, costs, delays, and completion dates
• Helping resolve customer concerns professionally and promptly
• Reviewing completed work orders for accuracy, including labor, parts, and outside services
• Explaining completed repairs and invoices to customers
• Coordinating parts availability with the parts department
• Identifying new parts and part categories that need to be added to increase customer satisfaction levels and checking on back-ordered parts for customers
• Scheduling preventative maintenance and follow-up service
• Processing warranty documentation and service claims as needed
• Maintaining accurate customer and equipment service records
• Assisting with service department invoicing, payments, and administrative duties
• Assisting in parts runs as needed
• Maintaining a clean and organized work environment, including sweeping, shoveling, stocking service displays, and keeping work areas neat and tidy to ensure accessibility and safety
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting suspicious activity
• Completing related tasks as assigned

Qualifications

• Excellent customer service skills
• Strong communication skills, including written, face-to-face, and over the phone
• Strong computer skills and the ability to learn new software
• Basic understanding of mechanical systems and repair terminology
• Proven organizational skills and attention to detail
• The ability to manage multiple priorities in a fast-paced environment
• The ability to prepare accurate estimates and perform basic calculations
• A valid driver's license with a clean driving record
• The willingness to learn about equipment brand and products supported at Acme Equipment
• The ability to work scheduled Saturdays and extended hours during peak seasons as needed

We'd Love if You Have

• Previous experience in service writing, equipment service, automotive repair, agriculture, construction, trucking, or a related field
• Familiarity with dealership management or work-order software
• Experience processing manufacturer warranty claims
• Knowledge of parts, labor rates,…