Operations Manager - Reserach

Position: Operations Manager 2- Payment Reserach
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Directly and through staff, manages and coordinates the operational activities for payment research. Ensures quality service and effective operations support for all assigned internal other financial institutions and external customers. Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility.

Participates in the review and improvement of operational systems and procedures relevant to card payment research.

Basic Qualifications

* Bachelor's degree, or equivalent work experience

* Typically three or more years of relevant experience

Preferred Skills/Experience

* Excellent supervisory and management skills in prior positions

* Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by credit card payment research

* Understanding of applicable Federal and State laws and regulations

* Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable

* Good organizational, managerial and project management skills

* Well-developed customer relations skills

* Excellent interpersonal and verbal and written communication skills

* Ability to manage multiple tasks

* Working with consumer customers on ICS and with Corporate customers on TSYS system

* Ability to embrace change and motivate employees

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

* Healthcare (medical, dental, vision)

* Basic term and optional term life insurance

* Short-term and long-term disability

* Pregnancy disability and parental leave

* 401(k) and employer-funded retirement plan

* Paid vacation (from two to five weeks depending on salary grade and tenure)

* Up to 11 paid holiday opportunities

* Adoption assistance

* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In…