Senior Operations Processor- Government Payment Research

Position Overview

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

• Conduct payment research on incoming transactions from federal agencies.
• Perform complex account reconciliations, including past‑due reporting.
• Investigate and resolve payment discrepancies and issues.
• Process credit balance refunds (typically via check) for over payments.
• Partner with internal relationship managers and external agency contacts.
• Navigate varying systems and processes across different agencies.
• Independently manage assigned accounts and inquiries.

• High school diploma or equivalent.
• Four to five years or more of operations services related work experience.
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements.
• Proven commitment to high quality customer service.
• Ability to work well with external and internal customers.
• Good time‑management skills to maximize production and execution of tasks in a fast‑paced environment.
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide.
• Strong PC skills.
• Good verbal and written communication skills.

• Ability to identify, analyze and resolve exceptions through data interpretation.
• Ability to work independently and manage assigned accounts.
• Proficiency in Excel and other data‑analysis tools.
• Experience with federal agency payment processing.
• Knowledge of relevant laws and regulations impacting payment processing.

• Lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range: $20.87 - $27.84 (subject to location adjustments).

E-Verify: U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.