Operations Processor-Government Payment Research

Job Description

This hybrid position handles operations services related to payment research, account reconciliations, and resolution of payment discrepancies for federal agencies. The role supports internal relationship managers and external agency contacts, managing assigned accounts and inquiries while ensuring compliance with internal policies and regulatory requirements.

• Conduct payment research on incoming transactions from federal agencies
• Perform complex account reconciliations, including past‑due reporting
• Investigate and resolve payment discrepancies and issues
• Process credit balance refunds (typically via check) for over payments
• Partner with internal relationship managers and external agency contacts
• Navigate varying systems and processes across different agencies
• Independently manage assigned accounts and inquiries
• Identify, analyze, and resolve exceptions through data interpretation

• High school diploma or equivalent
• Four to five years or more of operations services related work experience
• Proven commitment to high quality customer service
• Strong PC skills and good verbal and written communication skills
• Good time‑management skills and ability to work well with external and internal customers
• Good understanding of internal policies and procedures within Operations Services and enterprise‑wide

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Ability to identify, analyze, and resolve exceptions through data interpretation

This role is hybrid. Team members typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

$20.00 - $24.38 per hour

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program.