Finance & Banking Associate, Bank Customer Service

Associate

Start a challenging and rewarding career with American Federal, a financially strong, employee-owned community bank offering top-tier benefits, paid time off, an exciting work environment, and more!

American Federal Bank is actively seeking a self-motivated and relational team player to join its Fargo Downtown Sales Office. This full-time benefited position is an integral part of the Sales Office support and service team, is customer service focused and provides a wide range of duties.

• Provide exceptional customer service
• Build long-term, personal relationships to meet client needs
• Complete deposit, loan, and cash-handling transactions
• May assist with account opening and delivery of deposit and consumer loan products and services
• May provide administrative support related to loan processing, documentation, and account maintenance
• Solutions focused in assisting clients with questions and resolving problems as they arise
• Identify sales opportunities and referrals to Sales Bankers and Registered Representatives
• Support and service of consumer and business relationships
• Maintain operational accuracy and compliance within established bank policies and procedures and applicable governmental regulatory laws, regulations, and reporting requirements

Experience and Knowledge

• High school diploma or equivalent required; associate degree in business, finance, accounting, or related field preferred
• Previous banking, financial services, or customer-facing retail experience preferred
• Excellent customer relations, interpersonal, communication, organizational, delegation, and team player skills
• Ability to learn and maintain knowledge of the rules, regulations, policies, and procedures governing Consumer, Mortgage and Ag and Business lending

Skills and Abilities

• Personal computer skills, including Microsoft Word and Excel
• Self-directed learner with demonstrated initiative, interest, and ability to learn and maintain skills and knowledge of operating and regulatory systems
• Organization and management of multiple requests and priorities
• Commitment to American Federal values, including honesty, integrity, and trustworthiness

Member FDIC Equal Opportunity/Affirmative Action Employer Including Protected Veterans and Individuals with Disabilities

Come work for an industry-leading financial services provider that invests in its employees and discover the employee-owned difference. Apply today!