Lending Solutions Analyst - Full Time

Lending Solutions Analyst

Help customers navigate financial challenges while making a meaningful impact.

Gate City Bank is looking for a detail-oriented and customer-focused Lending Solutions Analyst to join our team. In this role, you'll work directly with customers experiencing financial hardship, helping them explore solutions to maintain home ownership while ensuring compliance with investor, regulatory, and bank requirements.

This position combines customer communication, financial analysis, problem-solving, and collaboration to deliver positive outcomes for customers and the bank.

What You'll Do

• Communicate with customers to discuss delinquent mortgage accounts and available assistance options.
• Analyze financial information to determine eligibility for loss mitigation programs, including loan modifications, repayment plans, and other foreclosure prevention solutions.
• Manage investor reporting and ensure servicing activities comply with regulatory and investor requirements.
• Review loan accounts, property information, consumer disputes, and bankruptcy-related matters.
• Collaborate with internal teams, investors, insurers, attorneys, and external partners to resolve complex situations.
• Maintain accurate documentation and records while meeting deadlines and service standards.
• Contribute to process improvements and support a culture of continuous learning and innovation.

What You'll Bring

• Associate degree and at least three years of related banking, lending, collections, servicing, or financial services experience, or an equivalent combination of education and experience.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy and compliance.
• Proficiency with Microsoft Office and other business technology tools.

Why Gate City Bank?

• Make a Difference:
  We believe in giving back to our community through our Acts of Kindness including volunteerism and philanthropic giving. When you work with us, you're part of something bigger than banking – you're part of a movement to create positive change.
• Customer Obsession:
  Our customers are at the heart of everything we do. We're committed to consistently listening to their needs and exceeding their expectations with personalized experiences that delight and enhance their lives.
• Be a Leader:
  Integrity, honesty, and financial leadership are the cornerstones of our organization. As a member of our team, you'll have the opportunity to lead with integrity and contribute to our competitive products, services, and experiences.
• Embrace Innovation:
  We foster a culture of innovation where curiosity is encouraged, and creativity is celebrated. As a data-guru mindset cultivator, you'll have the chance to challenge the status quo, experiment with new ideas, and drive positive change that supports our bank's goals.
• Sense of Urgency:
  In today's fast-paced world, acting with a sense of urgency is crucial. At Gate City Bank, we proactively initiate positive change to remain a financial leader in our industry, and we're looking for individuals who share our commitment to making a difference.
• Commitment to Compliance:
  We hold ourselves to the highest standards of compliance and governance in everything we do. When you join our team, you'll be accountable for upholding these standards and contributing to a culture of excellence.

EOE/including Disability/Vets

Member FDIC