Client Service Associate

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Full Time Professional Fargo, ND, US

Who we are:
Sequoia Financial Group is a growing Registered Investment Advisor (RIA), headquartered in Northeast Ohio, offering financial planning and wealth management services. At Sequoia, we exist with a singular purpose: to enrich lives. Our values define how we behave and guide us through the pursuit of our purpose to enrich lives. At Sequoia, our core values are:

• Integrity. We act in the best interests of others by providing an honest, consistent experience for our clients and team.
• Passion
  . We pursue our full potential, seeking to continually enhance and evolve our ability to serve our clients and team.
• Teamwork.We subordinate our egos to work together for the benefit of our clients.

We are seeking a motivated, detail-oriented, and team-driven professional to join our firm as a Client Service Associate. In this role, you will work closely with Financial Advisors, Centers of Excellence, and internal departments as part of our Client Service team, helping to deliver an exceptional client experience by supporting day-to-day operational and service needs.

As a Client Service Associate, you will play an integral role in supporting a team of Financial Advisors who help clients pursue their financial goals through comprehensive planning and personalized strategies. Responsibilities include, but are not limited to:

• Facilitating and managing new account openings and money movement requests by coordinating with clients, Advisors, and custodians, and partnering with Centers of Excellence to ensure accurate and timely processing.
• Gathering necessary client data and processes client maintenance requests, including account updates, beneficiary changes, transfer of assets, etc.
• Coordinating with clients and advisors to schedule meetings using Salesforce, Outlook, and email.
• Preparing for client meetings by updating agendas and running performance reports through our portfolio management system.
• Responding to Advisor and client requests within 24–48 hours, ensuring accuracy and clear communication throughout the process.
• Ensuring client data is accurate and up to date in systems and at custodians.
• Delivering professional, timely communication via phone, email, and in-person interactions.
• Applying problem-solving skills and leveraging internal resources, custodians, and team collaboration to resolve client and Advisor needs.
• Following up on and executing operational tasks by coordinating with custodians and internal teams.
• Monitoring, prioritizing and resolving daily time-sensitive matters such as money movements and custodian alerts.
• Understanding and utilizing Salesforce to document client information, document detailed notes and actions, complete tasks, and navigate workflows and reporting systems.
• Proactively anticipating client needs and enabling Advisors to optimize their time by taking initiative on service tasks.
• Thriving in a team-oriented environment where members support one another to ensure high-quality client service.

• Minimum 3 years of experience in a client service role.
• Minimum 3 years of demonstrated project management skills.
• Abilit…