Enrollment Specialist
Job in
Fargo, Cass County, North Dakota, 58102, USA
Listed on 2026-02-17
Listing for:
Family HealthCare
Full Time
position Listed on 2026-02-17
Job specializations:
-
Healthcare
Community Health, Healthcare Administration, Health Promotion, Health Communications
Job Description & How to Apply Below
KEY ACCOUNTABILITIES:
* Be knowledgeable of the rules and regulations for various assistance and insurance programs in order to educate and enroll patients and community members
* Provide on-going assistance and education to consumers as needed
* Communicate and answer questions with staff and patients efficiently and professionally either in-person, over the phone or electronically.
* Accurate and timely documentation and reporting of enrollment outcomes
* Increase community awareness of FHC's mission and services, including Enrollment services, to current and prospective patients
* Support the organization as needed.
MEASURES OF SUCCESS:
* Appointment and documentation audits are within acceptable standards
* Communication metrics are within acceptable standards
* Outreach activity tracking completed within acceptable standards
* Completion of annual certifications
CORE COMPETENCIES (soft skills):
* Effective professional written and verbal communication and interpersonal skills.
* Exceptional attention to detail, organization, and time management skills.
* Ability to self-start, work independently and work as part of a team.
* Problem solving
* Patience
* High adaptability and flexibility. Able to switch priorities as needed.
* Ability to conduct relevant research when necessary
* Ability to work independently and make decisions in accordance with established policies and regulations.
* Demonstrate passion for and commitment to FHC's mission and its importance to the community.
* Culturally competent and exhibit cultural sensitivity.
REQUIREMENTS (hard skills):
* Ability to effectively communicate FHC mission/vision/values.
* Proficient use of various computer applications
* Ability to maintain confidentiality.
* Strong customer service skills.
* Ability to work cooperatively with a variety of individuals and groups.
* Capacity to conduct outreach/travel as needed
EDUCATION/
EXPERIENCE:
* High School Diploma or GED Equivalent. 2+ year degree or equivalent experience preferred.
* Previous customer service experience preferred.
* Previous experience assisting consumers with federal, state or local assistance programs preferred.
* Previous experience with Electronic Medical Records and/or scheduling & scanning documents preferred.
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