Care Coordination Navigator

All about us

You likely know us as an insurance company, but that’s just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

In 2026, BCBSND and Cambia Health Solutions formed a strategic affiliation to enhance access to simpler, more affordable health care while keeping a strong local focus. The affiliation was approved by North Dakota regulators and became effective Feb. 1, 2026. Under this affiliation, BCBSND employees became Cambia employees while continuing to serve the BCBSND market. Day‑to‑day work and hiring continue as usual.

This opportunity is open to a remote, hybrid, or in-office working arrangement. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

This position is eligible for internal Blue Cross Blue Shield employees and external applications.

• Pay Level: 021
• FLSA Category:
  Nonexempt – Hourly
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.
• The estimated starting pay for this position is $26.10 - $35.00.

At BCBSND, we’re committed to providing fair and equitable compensation. While the posted salary range reflects the full compensation range for this role, offers typically fall at or below the midpoint, and in alignment with internal equity and role expectations. Individual offers are based upon candidates’ unique experience, education, and skillsets. The top of the range reflects the ceiling for this role and is only used for offers in exceptionally rare cases.

We do not extend offers above the posted maximum.

The Care Coordination Navigator is responsible for guiding and supporting members in making sustainable lifestyle changes to improve their overall health and well-being. This position, in collaboration with the Care Management Registered Nurses, works closely with members to create personalized wellness plans, reinforce education, and offer ongoing support to help them reach their health goals.

• Collaborates closely with team members to facilitate members' access to essential services.
• Engages with patients and their caregivers to enhance involvement and address obstacles throughout their healthcare journey.
• Empowers members to adopt positive changes in diet, exercise, stress management, and safety practices.
• Reviews and manages care referrals for registered participants and non-registered participants.
• Assesses members' needs during telephonic and/or digital interactions and refers them, as necessary, for targeted medical support.
• Applies motivational interviewing techniques in tandem with members' readiness to reinforce mutually agreeable goals for progress.
• Reaches out proactively to eligible members, encouraging enrollment in the program.
• Distributes approved health education materials to program participants through online resources, mail, or digital applications.
• Reinforces engagement strategies to encourage member participation in preventive care, health screenings, and wellness programs offered by the insurance company or its partners.
• Connects patients and their families to community-based resources and performs follow-up to ensure resources met needs based on social determinants of health identified needs.
• Enter referrals and documents communications, actions, and other data in appropriate system(s) to maintain records for audit purposes.
• Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

• An associates degree required in healthcare, business or related…