Hotel Night Auditor​/Front Desk Agent

Overview

S&L Hospitality, along with this location, is accepting resumes for a Night Auditor/Overnight Hotel Front Desk Agent. We are seeking an individual with a high level of professionalism and effective decision-making to be a Night Auditor. Responsibilities include checking guests in, handling inquiries about the property and reservations, reconciling all accounts and completing end-of-day tasks. Ideal candidates will have previous experience in a similar role, experience working 3rd shift or overnight hours, strong reliability, ability to work independently, and self-motivation.

Schedule will primarily consist of working between 10:30pm and 7:30am.

• Successful history as a front desk agent/night auditor or related customer service experience.
• Advanced math skills, general understanding of accounting procedures.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.
• Ability to lift up to 30 lbs.
• Ability to sit and/or stand for long periods of time.
• Exposure to indoor/outdoor temperatures with the location of the front desk near the main entrance.
• Exposure to various noises and volumes with regular use of computers, telephone, printer/scanners, radios and TVs near the lobby.
• Ability to work with little to no supervision.
• Must have strong interpersonal and administrative skills.

• Reconciles all accounts, balances cash drawers, and makes necessary corrections as needed.
• Complete night bucket check against PMS system to ensure that all guest information is accurate, matching the registration card against their reservation.
• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up-to-date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

• For all team members:
  Eligibility to enroll in the 401(k) after 6 months of service; 100% match at 3% contributions, 50% up to 5%;
  Paid Time Off – Sick & Vacation;
  Holiday Pay;
  Growth and development opportunities with us as a company;
  Travel discounts available through brands and locations that are a part of our current portfolio.

• For regular full time team members/leadership team:
  Medical, dental, and vision insurance; opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.