Night Auditor

Reports to the Hotel Manager and serves as a key member of the Hotel Donaldson team, delivering exceptional guest experiences while upholding the hotel's mission and values. This position combines guest service responsibilities with overnight accounting and property oversight.

• Provide friendly, professional guest service, including check-in and check-out procedures.
• Answer phone calls, assist guests, and resolve concerns promptly and professionally.
• Share knowledge of Hotel Donaldson, its amenities, and the local community.
• Provide valet service and support guest needs throughout the shift.
• Complete nightly audit procedures, reconcile daily transactions, and process end-of-day reports in Opera.
• Monitor reservations, online bookings, emails, and guest communications.
• Maintain the cleanliness, appearance, and security of the property, including routine property walkthroughs.
• Assist with laundry and communicate maintenance issues as needed.
• Complete assigned checklists and operational duties accurately and on time.

• Strong customer service, communication, and problem-solving skills.
• Detail‑oriented, organized, and self‑motivated.
• Professional, positive attitude with a commitment to guest satisfaction.
• Ability to lift, push, or pull up to 45 pounds.

Hotel Donaldson reserves the right to modify job duties as needed. This description is intended to outline the general nature of the position and is not an exhaustive list of responsibilities.

WE’D LOVE TO HAVE YOU JOIN OUR TEAM
How lucky are we that we get to do what we love? We seek service-minded, talented, and innovative individuals who can help us continue to offer our high standard of quality service. If you believe in the enjoyment of sharing your knowledge and your positive people skills with others to create quality experiences for our guests, we encourage you to apply.

Hotel Donaldson offers exciting opportunities that will challenge your abilities, expand your skills and reward your contributions in an atmosphere that encourages personal and professional growth for all.