Level I Support Analyst Premier National Organization

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Thor, Inc, is seeking the following. Apply via Dice today!

We are partnering with a nationally recognized industry leader to hire a Level I Support Analyst for an on‑site role in the Fargo, North Dakota area. This is a full‑time contract position with a solid potential to convert to a direct hire opportunity based on performance and business needs.

This is an excellent opportunity for someone looking to grow their IT career in a supportive environment where training is provided and attitude matters more than certifications. If you are dependable, eager to learn, and ready to build your IT career with a respected national organization, we want to hear from you.

Training will be provided. Prior IT experience or certifications is helpful but not required.

Location:

On‑Site Fargo, North Dakota Area

Position Type:
Full‑Time Contract (Potential for Direct Hire)

The Level I Support Analyst will provide front‑line technical support to end users in a Microsoft‑based environment. You will troubleshoot common hardware, software, and connectivity issues while delivering excellent customer service and maintaining professionalism in a fast‑paced setting.

• Provide Level I technical support for desktops, laptops, and mobile devices
• Troubleshoot Microsoft Windows operating system and Microsoft Office issues
• Perform Active Directory password resets and basic account management
• Support Android and Apple mobile devices
• Resolve network connectivity and basic VPN issues
• Document incidents and resolutions in the ticketing system
• Escalate complex issues to higher‑level support teams as needed
• Deliver exceptional customer service with patience and professionalism

• Basic understanding of Microsoft Windows environments
• Familiarity with mobile devices (Android and Apple)
• Ability to troubleshoot basic connectivity issues
• Strong communication and customer service skills
• Dependable, punctual, and consistent work ethic
• Positive attitude and willingness to learn
• A positive, team‑oriented mindset
• A genuine interest in technology and problem‑solving

• Prior help desk or IT support experience
• Exposure to Active Directory
• Entry‑level IT certifications (CompTIA A+, etc.)

Apply to this position by simply clicking the APPLY button below