Program Manager; Security Incident Response; ND​/MN

Company Overview:

At Razor Consulting Solutions, Inc., we are a people-first technology company with a culture driven by innovation, motivation, and results-oriented professionals. We seek individuals who are passionate about technology and dedicated to solving complex challenges through intelligent solutions.

We are seeking a highly organized and strategic Program Manager;
Security Incident Response to support a large-scale, cross-organizational program focused on incident coordination, governance, reporting, and customer communications during high-impact security events.

The ideal candidate brings strong program management capabilities, experience supporting technology or cybersecurity-adjacent environments, and the ability to collaborate effectively with technical and business stakeholders.

• Coordinate execution activities across cross-functional teams to ensure alignment on processes, responsibilities, timelines, and deliverables within the security incident response program.
• Manage day-to-day program coordination activities, including milestones, work streams, governance, and operational priorities.
• Develop and maintain program documentation and operational artifacts, including playbooks, workflows, escalation frameworks, dashboards, and reporting materials.
• Support incident-related reporting and metrics tracking, including KPIs, customer impact insights, escalation trends, and leadership reporting.
• Coordinate governance rhythms by consolidating stakeholder inputs, documenting decisions and action items, and driving follow-through on key initiatives.
• Contribute to the development and rollout of standardized incident management processes, customer communication guidance, training materials, and operational readiness efforts.
• Partner with technical, operational, security, compliance, and customer-facing teams to improve consistency, scalability, and customer experience across incident response activities.
• Contribute to continuous improvement initiatives focused on efficiency, escalation management, reporting, and response readiness.
• Provide clear and professional communication to stakeholders across multiple organizational levels.

• Bachelor’s degree in business, technology, cybersecurity, project management, or a related field, or equivalent professional experience.
• 3-5 years of experience in program management, project management, technology operations, cybersecurity programs, incident management, or related environments.
• Experience coordinating cross-functional initiatives in complex or fast-paced environments.
• Strong organizational, communication, and stakeholder management skills.
• Experience supporting reporting, governance, process improvement, or operational standardization initiatives.
• Proficiency with Microsoft Office Suite and project management or collaboration tools.

• General understanding of cybersecurity concepts, security incident response processes, or operational risk management.
• Experience working alongside security operations, compliance, or technology operations teams.
• Experience contributing to dashboards, governance materials, operational reporting, or executive presentations.
• Familiarity with process improvement, operational frameworks, or service management practices.

PMP, Agile, Scrum, ITIL, Security+, CISSP, or related certifications are a plus.

Enjoy comprehensive health, dental, and vision coverage; 401(k) with employer match;
Flexible PTO for salaried employees; paid holidays; company-paid life insurance; supplemental insurance options;
Employee Assistance Program (EAP); professional development opportunities; and the technology and equipment needed to support your success.

EOE, Including Disability/Vets