User Support Technician
Job in
Fargo, Cass County, North Dakota, 58126, USA
Listed on 2026-06-05
Listing for:
Gate City Bank
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Location
Fargo Corporate Office
Job Description:
Job Location: Fargo Corporate Office
Job Location Type: On-Site
Job
Hours:
This position is normally scheduled Monday-Friday between 7:00 a.m. and 5:00 p.m. One week per month, the role will include on-call responsibilities, which may involve calls outside of normal business hours, including evenings and weekends.
The User Support Technician I role provides excellent customer service while performing help desk functions. This position demonstrates a fundamental array of IT skills to help support applications, operating systems, network, hardware, and other department functions to meet the Bank's needs.
ESSENTIAL FUNCTIONS:
- Provide level one technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues.
- Training in and participation of timely and efficient team member support via the IT ticketing system, phone calls, and IM/chat while relying on moderate peer support.
- Assist with the installation and configuration of software applications.
- Perform routine maintenance and updates on IT computer equipment.
- Escalate complex issues to higher-level technicians as needed.
- Training in and participation of team member setup and support within the phone and voice mail systems while relying on moderate peer support.
- Demonstrate knowledge of user instructions and training materials for software and hardware when necessary to help facilitate user troubleshooting.
- Participate in asset tagging to properly maintain inventory items.
- Participate in asset disposal processes.
- Growth in knowledge of systems and corresponding documentation to help ensure proper security protocols are followed on all Bank systems and applications.
- Learn and utilize the Information Technology system management software.
QUALIFICATIONS
Education and Experience: Associate's degree in Information Technology; 1-3 years of IT experience preferred; or equivalent combination of education.
Other
Skills:
- Basic oral and written communication skills.
EOE/including Disability/Vets
Member FDIC
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