User Support Technician

Position: User Support Technician I
## User Support Technician IApplylocations:
Fargo, NDtime type:
Full time posted on:
Posted Yesterday job requisition :
REQ-2695
** Location
* * Fargo Corporate Office
*
* Job Description:

***
* Job Location:

** Fargo Corporate Office
** Job Location Type:
** On-Site
** Job

Hours:

** This position is normally scheduled Monday–Friday between 7:00 a.m. and 5:00 p.m. One week per month, the role will include on-call responsibilities, which may involve calls outside of normal business hours, including evenings and weekends.

The User Support Technician I role provides excellent customer service while performing help desk functions.  This position demonstrates a fundamental array of IT skills to help support applications, operating systems, network, hardware, and other department functions to meet the Bank’s needs.#
*
* ESSENTIAL FUNCTIONS:

*** Provide level one technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues.
* Training in and participation of timely and efficient team member support via the IT ticketing system, phone calls, and IM/chat while relying on moderate peer support.
* Assist with the installation and configuration of software applications.
* Perform routine maintenance and updates on IT computer equipment.
* Escalate complex issues to higher-level technicians as needed.
* Training in and participation of team member setup and support within the phone and voice mail systems while relying on moderate peer support.
* Demonstrate knowledge of user instructions and training materials for software and hardware when necessary to help facilitate user troubleshooting.
* Participate in asset tagging to properly maintain inventory items.
* Participate in asset disposal processes.
* Growth in knowledge of systems and corresponding documentation to help ensure proper security protocols are followed on all Bank systems and applications.
* Learn and utilize the Information Technology system management software.#
** QUALIFICATIONS
* **
* Education and Experience:

** Associate's degree in Information Technology; 1-3 years of IT experience preferred; or equivalent combination of education.
** Other

Skills:

*** Basic oral and written communication skills.
*
* Certifications:

** Actively working on base certification (i.e., A+, Network+, CCENT, ect.)
** EOE/including Disability/Vets
**** Member FDIC*
* #J-18808-Ljbffr