IT Operations Lead

Hybrid Role

Hybrid role (3 days/week in office) at our Burlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargo offices. Candidates must reside within commutable distance of that location or be willing to relocate.

• Bachelor’s degree in Computer Science, Mathematics, Business Administration, Engineering or a related field. Appropriate additional experience beyond the minimum required experience may be substituted for education.
• 7 years of relevant experience in IT, preferably in the discipline that will be led.
• Ability to provide directions and lead groups of business customers and IT partners to solve problems and deliver on time solutions. Technically proficient in core technologies and methodologies used by the team. Able to adapt rapidly to changing technologies and methodologies and apply them to technological and/or business needs of significant scope.
• Demonstrated leadership skills for large projects in a technology‑oriented field with a high emphasis on communicative and interpersonal relationship skills.
• Able to plan and manage own work, and provide leadership to 3 or more team members.
• Able to mentor and lead other team members in technical matters.
• Must be able to communicate with executives and senior managers, present without overt tension or nervousness, and provide timely status updates.
• Experience with AI tools and technologies to enhance productivity and decision‑making in professional settings highly desired.

• Monitoring
  
  Experience:
  
  Datadog, Orion, Nexthink, Aternity, Big Panda, Atlassian tools, Office 365.

• Participate as a key member of an agile team to consult with the business to understand needs and impacts and recommend solutions.
• Assist the manager by providing direction, leadership, mentoring, and technical coaching to technical staff; provide performance feedback to management; ensure delivery of on‑time, high‑quality solutions.
• Provide consulting support for IT and business partners by researching, identifying, and resolving complex technical problems.
• Understand, direct, and participate in deliverables required by approved Development Life cycles and contribute to process improvement.

• May be required to travel periodically.
• May be required to be on‑call 7 days a week, 24 hours a day on a departmental rotational basis.

• Oregon, Washington, Utah, and Idaho: expected hiring range $95,000 - $119,000; full salary range $95,000 - $155,000; bonus target 15%.
• North Dakota: expected hiring range $90,000 - $119,000; full salary range $90,000 - $149,000.

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure plus 10 company‑paid holidays.
• Market‑leading retirement plan with a company match on employee 401(k) contributions and a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award‑winning wellness programs that reward participation.
• Employee Assistance Fund.
• Commute and parking benefits.

We are an Equal Opportunity employer dedicated to a drug and tobacco‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email C