Technical Writer & Content Strategist

We are seeking a highly skilled Technical Writer and B2B Content Strategist to develop, manage, and scale high-quality technical and marketing documentation for complex enterprise platforms.

This role bridges engineering, product, and marketing—turning complex technical systems into clear, authoritative, and search-optimized content for customers, developers, sales teams, and partners.

You will own the creation of technical manuals, API documentation, tutorials, product guides, and SEO-optimized content that explains sophisticated platforms (including CPaaS, UCaaS, CCaaS, APIs, data pipelines, and telecom infrastructure).

• Create & Maintain:
  Develop product manuals, user guides, admin/operations guides, API documentation, and integration/onboarding guides.
• Translate Complexity:
  Turn complex engineering workflows into clear, step-by-step instructions, visual workflows, and accessible technical explanations.
• Version Control:
  Maintain documentation versioning, change logs, and updates.

• Content Production:
  Produce setup guides, troubleshooting articles, best-practice workflows, and how-to tutorials.
• Knowledge Management:
  Build, organize, and manage a searchable knowledge base, ensuring accuracy, clarity, and consistency across all content.
• Sales Enablement:
  Develop technical product overviews, feature explanations, RFP/compliance documentation, and technical sales materials.
• Enterprise Support:
  Support sales cycles by clearly articulating architecture, security, compliance, and operational workflows.
• Optimization:
  Write search-optimized technical content for product pages, integration pages, industry use cases, and developer resources.
• Keyword Strategy:
  Conduct keyword research to optimize technical blogs, tutorials, and product documentation, ensuring all content drives inbound demand and discoverability.

• Experience:
  
  4+ years of technical writing or developer documentation experience, specifically within B2B SaaS or enterprise platforms
• Technical Aptitude:
  Proven ability to document APIs, SaaS platforms, workflow automation, and complex data/telecom systems.
• Writing & Structure:
  Strong command of technical grammar, information architecture, and instructional design. Ability to simplify complex systems without losing technical accuracy.
• Tools & Formats:
  Proficiency in Markdown, HTML, CMS platforms, and knowledge base tools.
• Cross-Functional Collaboration:
  
  Highly comfortable partnering with engineering, product management, and customer support teams.

• Industry experience in Telecom, CPaaS, UCaaS, CCaaS, or enterprise SaaS.
• Familiarity with APIs, SIP, messaging, and workflow automation.
• Understanding of security, compliance, and data governance standards.
• Experience with Git or version-controlled documentation systems.
• Proven SEO experience within a technical or B2B SaaS environment.

• Seamless Onboarding:
  Customers can set up and use the platform with minimal support tickets.
• Empowered Sales:
  Sales teams can clearly and confidently explain the platform using your documentation.
• Engineering Trust:
  Internal engineers trust and rely on the accuracy of your published material.
• High Visibility:
  The platform is easily discoverable through your SEO-optimized technical content.

This is an in-person role at our Fargo office (509 25th Ave N, Fargo, ND 58102) or our Wahoo office (112 East 7th Street Suite 1, Wahoo, NE 68066).

Please send your resume to .