Ag Technical Communicator

Ag Technical Communicator

Admin Fargo, ND, US

This position must be based out of the Corporate office based in Fargo, ND.

• Provide technical guidance and troubleshooting support to Service team members via phone and email, and TC Ticketing systems.
• Monitor equipment issues to identify recurring failures and trends, partner with suppliers to investigate root causes and drive corrective action.
• Collaborate with the Warranty department to maximize supplier warranty and goodwill recovery opportunities.
• Create and publish technical knowledge articles (TC Notes), including written procedures, troubleshooting guidance, and supporting images.
• Work closely with both Butler Machinery and supplier Technical Training teams to identify training needs and improve technical training processes.
• Review supplier product support programs for accuracy and practicality, helping minimize implementation costs while effectively communicating program details to dealership teams.
• Identify and communicate missing, inaccurate, or incomplete parts and service information to equipment manufacturers for correction.
• Support and promote the vision, mission, and values of Butler Machinery.
• Perform other duties as assigned.

Preferred Experience

• Associate degree in a related field or an equivalent combination of education, training, and experience.
• Experience with machine operation, maintenance, repair, and diagnostics.
• Knowledge of agricultural equipment and its systems.

• Understanding of electrical, hydraulic, engine, and powertrain systems.
• Ability to diagnose equipment issues and interpret technical information.
• Experience using supplier diagnostic tools and service documentation.
• Basic electrical and hydraulic system design knowledge.
• Proficiency with Microsoft Office applications.
• Strong technical writing skills.

• Strong verbal and written communication abilities.
• Effective problem-solving and sound decision-making skills.
• Ability to manage multiple priorities and maintain strong time management.
• Collaborative mindset with the ability to focus on organizational success rather than individual or departmental interests.
• Ability to maintain insurability under the Butler Machinery Driving Policy.
• Ability to travel and operate in varying weather conditions when required.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) – including Health Coaching
• Smart Dollar – employer-paid financial planning program
• Legal Shield/d products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization