Precision Ag Support Specialist

Precision Ag Support Specialist

Company:
The Ag Division of Brandt Holdings

Location:

Fargo, ND, US, 58104

Position Summary:

The Precision Ag Support Specialist is an integral part of our product support team dedicated to enhancing the customer and employee experience. In this role, you will troubleshoot customer and dealership technology issues efficiently, collaborating with the service department to resolve complex issues. You will also work closely with team members to proactively implement solutions aimed at improving customer profitability and reducing in-season downtime.

Job Responsibilities:

• Provide problem resolution support to customers and employees via Expert Connect
• Expertly troubleshoot customer and employee problems and, if needed, seamlessly passes to other team members for resolution via Expert Connect
• Serve as the dealership expert in Operations Center and other digital tools such as Harvest Profit and Equipment Mobile
• Proactively sell support agreements and recurring licenses ensuring accurate billing
• Coordinate the execution of the dealership's Precision Ag strategy and mainstreaming across all departments
• Provide recommendations for technology products and offer solutions-based consulting to customers
• Proactively support customers remotely with preseason software updates and training on display and Operations Center functionality
• Lead training sessions for customers and employees
• Support JDLink Modem management
• Manage customer support packages and ensure accurate billing for services rendered

Qualifications:

• 3+ years of experience working with John Deere systems in Precision Ag, Service, Parts, or Sales Departments Operations
• Demonstrated ability to provide effective step-by-step instructions to both internal and external customers
• Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment
• Proficiency in computer functions, Microsoft Office, and experience using Service ADVISOR, Parts ADVISOR, or other computer-based diagnostic repair tools
• High School Diploma or GED required
• Associates degree preferred
• Core John Deere certifications - Service Advisor, Electrical/Electronics and Hydraulics

Benefits:
Join Brandt Holdings for competitive salaries and comprehensive benefits including health, vision, and dental insurance, paid time off, 401k and Roth Retirement Savings with employer match, plus Life and Disability Insurance. Experience a fulfilling career with us.

Compensation:
The following represents Brandt Holdings compensation estimation based on market data and placement of internal employees. This is a salary role with a starting base of $50,000 and going up to $80,000 based on experience. This role is also incentive eligible and is based on performance.