Technical Parts Advisor

Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim to be the first to do the right thing at the right time.

Join the home for entrepreneurs!

• You will be responsible for being the first point of contact with our internal customers, providing an advanced level of technical spare parts support and advising on matters related to our high-tech equipment.
• Active sales and technical consulting for all part-related topics, such as spare parts, recommended retrofits, maintenance, training, etc.
• You will prepare recommendations of customer specific spare parts
• You will prepare calculation and cost estimation quotations, including assembly time for spare parts inquiries
• You will initiate an order and monitor it through delivery and shipping
• You will monitor and implement parts pertaining to Service Level Agreements (SLAs)
• You will prepare spare parts packages for machine projects
• You will enable parts procurement and delivery globally
• You will understand and use the CRM system to document, escalat, and resolve issues and facilitate timely responses to customers
• You will serve as liaison between the Körber Pharma sister companies and/or third-party companies on ecosystem sold systems
• You will provide support for legacy part inquiries
• You will support customer-oriented development of spare parts related products, especially by recognizing customer needs

• You have a High school diploma or GED equivalent
• You have 5+ years of applicable experience in manufacturing and automation equipment
• You have experience with Packaging in the Packaging industry with pharmaceutical experience
• You have Sales Force or CRM experience
• You possess excellent customer services / technical support skills
• You possess strong oral and written communication skills
• You are able to demonstrate mathematical competence
• You are able to multi-task
• You have an understanding of parts processing
• You are able to plan and schedule
• You are able to demonstrate a high proficiency of computer literacy with common computer programs such as Microsoft PowerPoint, Word, Excel, Outlook (Sales Force and ERP systems a plus)
• You exhibit strong organizational skills
• You are able to exhibit great attention to detail
• German Language knowledge a benefit
• You are able to provide support outside regular business hours as needed

• You will receive a competitive salary.
• You have access to competitive Medical, Dental and Vision insurance
• You will be working in a fast-paced and dynamic environment, with international clients and colleagues
• You will have a fun casual, and flexible work environment
• Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you! Körber Xperience ()!

Join Körber Pharma and you will work in an innovative, friendly and digital environment providing the opportunity to advance your career. Irrespective of whether it is engineering, production or supporting exciting projects – you have the chance to contribute your expertise and make a difference. As part of the team, you contribute to the solution throughout the entire pharma value chain.

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment…