Desktop Support Technician

Family Health Care is seeking a Desktop Support Technician to join our team!

The Desktop Support Technician will strive to resolve customers' technical issues effectively and efficiently while providing the highest level of customer service possible.

• Identify, research, and resolve technical problems for users
• Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner.
• Document, track, and monitor issues to ensure timely resolution.
• Work in collaboration with the System Engineers and clinical staff to resolve problems.
• Design, image, and deploy hardware solutions.
• Assist in evaluating, documenting, and deploying corporate software tools.
• Perform general technical and administrative tasks.
• Support the organization as needed
• Perform other duties as requested
• Participates in departmental or organizational meetings and trainings
• Demonstrates ability to use equipment relevant to the position

• AA in Computer Science or related technical field or equivalent experience
• Healthcare knowledge and experience (desired)
• Experience in a helpdesk environment
• Health information systems experience
• Customer service experience

Family Health Care offers a comprehensive benefits package that includes medical, dental, and vision coverage; employer HSA contributions; a 401(k) plan with up to a 4% employer match; paid time off; paid and floating holidays; employer-paid life and AD&D insurance; disability coverage; an Employee Assistance Program; and additional wellness and employee discount programs. Eligibility may vary based on employment status.