Client Program Leader; CPL

Position: Client Program Leader (CPL)

Client Program Leader (CPL)

Location: Any AE2S ND Office

Overview

The Client Program Leader (CPL) serves as a strategic leader with primary responsibility for programmatically advancing AE2S’s mission of delivering passionate client service and sustainable growth. The CPL will partner closely with Operations Directors, Client Development Director, Operations Managers, Practice Leaders, and Client Managers to drive coordinated business development strategies, strengthen AE2S’s regional presence and enhance long‑term client satisfaction.

Responsibilities Client Experience Ownership

• Lead the Enhanced Client Feedback Program, working in conjunction with Project Managers and Client Managers.
• Serve as the primary escalation point for client challenges and concerns driving timely resolution and client satisfaction.
• Champion a culture of proactive client engagement through annual client surveys and other feedback mechanisms.

Strategic Client Growth Leadership

• Develop and maintain a 5-Year Geographic Vision, 3-Year Picture, and 1-Year Plan with defined sales goals and measurable outcomes.
• Advise Operations leadership on strategic staffing, office locations, and resource alignment to support growth.
• Collaborate with Practice Leaders to align on emerging technical trends, resource needs, and strategic opportunities within the geography — proactively coordinating pursuit strategies, identifying and recruiting key technical experts, and positioning the right talent to support priority clients and project opportunities.

Business Development Oversight

• Prioritize clients for indirect time investment, balancing effort with strategic value and long-term potential.
• Lead Client Action Planning initiatives to deepen relationships, identify opportunities, and drive growth.
• Coordinate AE2S representation at key industry conferences ensuring consistent brand and relationship presence.
• Coordinate out-of-geography resources, including Practice Leaders and Technical Specialists, to support client pursuits within the CPL’s geography.

Business Development Pipeline Management

• Maintain visibility and accountability for opportunity tracking, pipeline updates, and sales forecasting within the CPL’s geography.
• Guide pursuit strategies and lead the Go/No-Go process to ensure disciplined business development.

Market Intelligence & Strategic Awareness

• Stay informed on funding trends, legislative developments, and regulatory changes impacting the CPL’s geography.
• Identify and cultivate strategic teaming opportunities to enhance competitiveness and expand AE2S’s reach.
• Develop, manage, and implement growth strategies to strengthen AE2S’s market and technical presence within the CPL’s geography.
• Share market intelligence insights and teaming opportunities with relevant stakeholders.

Project Delivery

• Maintain active engagement in your technical/engineering area of practice and project management.
• Dedicate approximately 20-30% of your time to billable project work to stay current with client needs, industry standards, and AE2S service delivery.

Success Metrics

• Achievement of short-term sales goals and long-term geographic growth objectives.
• Delivery of best‑in‑class client service, measured through client feedback, client retention, and AE2S reputation.

Basic Requirements

• Bachelor’s degree in engineering, Business Administration, or related field.
• Minimum of 8 years of experience in client-facing roles within professional services, consulting, or engineering.
• Proven experience in project delivery and business development.
• Strong understanding of market dynamics, including funding, regulatory, and legislative environments.
• Excellent communication, strategic planning, and relationship management skills.
• Ability to travel within assigned geographic region as needed.
• Strong commitment to client service.
• Demonstrated experience in pursuing, positioning, preparing proposals, and winning projects through the competitive RFP/Q process.

Preferred Qualifications

• Master’s degree in engineering, Business Administration, or related field.
• Professional licensure or certification (e.g., PE, PMP).
• Experience leading and executing client growth strategies.
• Proven success in managing…