Business Insight Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Business Insight Manager serves as a people leader who coordinates enterprise complaints, manages engagement activities, and leads a team of trainers and compliance/reporting staff. This role consolidates training efforts, oversees reporting and metrics, and acts as an air traffic controller for leadership, ensuring smooth communication and workflow across the organization. The Business Insight Manager is responsible for the operational management of their assigned functional areas and regions, delivering quality service and effective operational support to both internal and external customers.

Lead and manage a team of trainers and compliance/reporting staff, providing direction, guidance, and support to nine direct reports.

• Coordinate enterprise-level complaint processes and engagement activities.
• Consolidate training programs and ensure consistency and quality across all training initiatives.
• Oversee all reporting and metrics for the department to ensure accurate and timely information dissemination.
• Act as the primary liaison ("air traffic controller") for leadership, facilitating communication and workflow management.
• Ensure effective operations support for assigned internal and external customers.
• Administer corporate policies and procedures, ensuring compliance with applicable laws and regulations.
• Participate in reviewing and recommending operational systems and procedures for assigned units.
• Coordinate system conversions and other operational changes from an operations perspective.

• Direct supervision of trainers and compliance/reporting staff, including performance management and professional development.
• Responsible for hiring, scheduling, and engagement activities for direct reports.

• Bachelor’s degree, or equivalent work experience.
• Typically five or more years of relevant experience.

• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s).
• Understanding of applicable Federal and State laws and regulations.
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable.
• Good organizational, managerial and project management skills.
• Well-developed customer relations skills.
• interpersonal and verbal and written communication skills.
• Excellent supervisory and management skills.
• Ability to manage multiple tasks.

This position is hybrid. Two days per week can be from home and it requires three days a week or more at any of the following locations:
Tempe, AZ;
Fargo, ND; or Overland Park, KS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided…