Community Manager

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Full-time Regular Fargo, ND, US

7 days ago Requisition

Salary Range: $40,000.00 To $47,000.00 Annually

COMMUNITY MANAGER

Job Description

Reports To: Regional Manager

Supervises: Entire on-site staff (Assistant Community Manager, Leasing Coordinator, Leasing Consultant(s), Maintenance Technician(s), Carpenter(s), Groundskeeper(s), Painter(s), Caretaker(s), etc.)

The Community Manager is the face of Hegenes Management, Inc. and is fully accountable for all day-to-day property operations, overseeing and enhancing the value of the property. This is a leadership role — you set the tone for your team, your residents, and the standard of service that defines Hegenes.

Everything we do at Hegenes runs on six shared values. They’re not a poster on the wall — they show up in how we treat residents, support each other, and own our work every day.

• Humility: Stay open, ask for help, and put the team and residents ahead of ego.
• Always Learning: Grow your skills, stay curious, and keep up with changing tools, codes, and best practices.
• Relationships: Build trust with residents, teammates, and vendors through honest, respectful communication.
• Drive: Take initiative, follow through, and bring energy to getting things done right.
• Accountability: Own your results, your records, and your commitments — no excuses, no surprises.
• Service with Kindness: Treat every person with warmth and respect, especially under pressure.

• Understand the property’s financial goals and operate assets in the owners’ best interest, in accordance with the Policies & Procedures Manual.
• Maintain accurate records of all community transactions and submit them on time (rent rolls, delinquency reports, move-ins/move-outs, etc.).
• Prepare annual budgets and income projections accurately and on time.
• Ensure all rents and late/check charges are collected, posted, and deposited accurately and on time.
• Generate necessary legal action, documents, and process in accordance with state and company guidelines.
• Maintain consistent vendor/contractor communication regarding scheduling, billing, vendor relations, and certificates of insurance.
• Ensure A/P invoices are submitted to the corporate office for payment, and handle petty cash and all funds responsibly.

• Ensure the property is rented to fullest capacity.
• Use effective marketing strategies to secure prospective residents.
• Confirm that leasing staff techniques are effective in closing.
• Confirm that leasing staff gather and file information about local market competition.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, and marketing data to provide accurate, up-to-date information when requested.
• Represent the company in a professional, welcoming manner at all times.

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Confirm all leases and corresponding paperwork are completed and accurately entered into the software system on time.
• Ensure current resident files are properly maintained.
• Ensure all administrative paperwork is accurate, complete, and submitted on time.
• Lead the emergency team for the community — ensuring proper response to all emergencies involving staff, residents, and buildings within company guidelines to minimize liability (criminal activity, employee/resident injuries, fires, floods, freezes, etc.).

• Address resident concerns and requests promptly to ensure satisfaction with management.
• Develop and/or implement resident retention programs (resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company- or community-issued notices (bad weather, emergencies, etc.).
• Consistently implement the policies of the community.
• Use proven techniques and company directives to screen, hire, orient, and train new personnel.
• Ensure staff effectiveness through ongoing training, instruction, counseling, and leadership.
• Plan weekly/daily office staff schedules and assignments.
• Coordinate the maintenance schedule and assignments with the Maintenance Supervisor.
• Administer action plans consistently and promptly for performance problems; document appropriately, communicate with the Regional Manager and HR Director, and terminate properly when necessary.
• Support staff to encourage teamwork, and lead by example in creating a harmonious environment.
• Ensure all personnel-related administrative processes (performance evaluations, salary reviews, timesheets, change-of-status forms, etc.) are handled on time.

• Maintain community appearance and ensure repairs are noted and completed on time, through regular inspections and tours.
• Assure the quality and quantity of market-ready apartments.