COO

Chief Operating Officer

Trustmark

Fargo, ND

Full-Time

The Chief Operating Officer (COO) is a strategic enterprise leader accountable for delivering consistent operational excellence across Goldmark Property Management and Sterling Management. This role aligns strategy, culture, and execution, ensuring people, processes, technology, and performance systems drive exceptional experiences for residents, commercial tenants, investors, and team members. The COO champions winning, excellence, service, accountability, and innovation, while developing leaders and fostering cross-functional collaboration that elevates customer experiences, property performance, and organizational results.

Grounded in servant leadership, the COO inspires the organization to make "Creating a Better Living" a daily reality for those served, delivering best-in-class service and performance to residents, commercial tenants, team members, and ultimately the property owner and REIT shareholder clients.

Success in this role is evidenced by consistent, high-level performance across every residential and commercial property within the managed portfolio. The COO leads a high-impact team of direct reports spanning the full operational enterprise, including the Senior Vice President of Commercial Portfolio, Vice Presidents of Property Management and Maintenance Operations, Vice President of Construction, Director of Marketing, and Director of Business Analytics.

Living our culture is not optional. It is required. Every team member is expected to embody these principles every day:

• Choose Positivity:
  We foster a supportive, upbeat environment where every team member is empowered and expected to make a difference.
• Chase Excellence:
  We pursue best-in-class standards in our work, always striving for improvement and innovation.
• Champion Results:
  We deliver on our promises, celebrate successes, and hold ourselves accountable for outcomes.

The Key Accountabilities for the position include but are not limited to the following:

• Leadership Effectiveness, Team Member Engagement & Development
• Build accountable, resilient leaders who model professionalism and values-aligned behaviors.
• Strengthen bench strength through clear expectations, intentional development, and succession readiness.
• Embed organizational values and culture into everyday leadership practices.
• Drive excellence through a high-performing coaching and feedback culture.
• Maximize property and enterprise performance through cross-functional collaboration.
• Achievement of Enterprise Operating & Financial Performance
• Achieve operating and financial performance aligned to annual operating and capital plan targets.
• Ensure disciplined, accurate budgeting and forecasting.
• Drive rigorous KPI monitoring and initiate aggressive corrective action when needed, with tight alignment across Finance, Accounting, and Asset Management.
• Ensure growth budgets, forecasts, and capital plans are reliable, prioritized, and executable.
• Customer Experience Excellence Across Residential & Commercial Portfolios
• Deliver sustained, best-in-class satisfaction through consistent, high-quality experiences across all operational touchpoints.
• Strengthen responsiveness through clear expectations, effective service recovery, and timely communication that builds resident and tenant trust.
• Sustain and strengthen Trustmark's brand standards through a relentless focus on front-line execution.
• Organizational Alignment, Operational Excellence & Scalability
• Translate enterprise strategy into clear, executable operational plans across departments.
• Drive consistent execution of standardized processes, regulatory compliance, and internal safety standards.
• Improve efficiency through process optimization, system improvements, and technology adoption.
• Manage operational risk through alignment with OSHA, EPA, Fair Housing, and safety standards.
• Enterprise Impact & Long-Term Strategic Outcomes
• Align operational decisions with organizational vision, profitability, and growth objectives.
• Lead enterprise-wide initiatives that deliver measurable, sustainable results.
• Advance innovation and…