Account Manager - Fargo, ND

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Showing 1 location

Fargo, ND 58104, USA

• Customer Experience (NS)
• Full-Time

Account Manager

$ 22.73/hr.

- $ 25.14/hr.

Arvig:
Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions
-including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficient, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage
-a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll Do

As an Account Manager for Arvig Answering Solutions
, you will provide professional support to new and existing clients to ensure overall satisfaction and meet or exceed expectations . You will consult directly with clients and internal sales teams to program, test, and maintain account software, perform routine system maintenance, handle scheduling and reports, and troubleshoot client concerns independently . Additionally, you will proactively connect with existing accounts to implement changes, train clients on scheduling software, and take call volume or participate in an after-hours on-call rotation as needed

What You'll Bring

• Commitment to Safety: A strong dedication to maintaining a safe environment
  -both physically and mentally- for yourself, your colleagues, and customers
• High school diploma or equivalent
• 2 years of call center experience with a strong understanding of call center operations
• Strong working knowledge of the Infinity System
• Excellent customer service, organizational, and professional communication skills
• Proficiency in Microsoft Office, particularly Word and Excel
• Ability to multitask, prioritize across multiple demands, and maintain strong detail orientation and reliability

Bonus points if you have:

• 3 years of demonstrated sales experience

Your Schedule

The work hours are Monday through Friday, 8AM-4:30PM

Experience the Benefits of a Career with Arvig

At Arvig, we offer more than just a job
-we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.

• Competitive Pay;
  Start with a strong, competitive salary that reflects market standards, with opportunities for increases based on your performance and contributions
• Comprehensive Insurance Coverage:
  Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
• Financial Security:
  Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP)
  -because your success is our success
• Work-Life Balance:
  Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
• Clear Career Pathways:
  Explore visible career paths across the company, designed to help you grow, advance, and achieve your…