Supervisor Ops & Training; FEP

Supervisor Ops Knowledge & Training (FEP)

Hybrid role (3 days/week in office) at our Salt Lake City, Boise, Fargo, Portland, Vancouver, Renton, Medford, Burlington, and Lewiston offices. Preference will be given to current employees and candidates who reside within a commutable distance from our Salt Lake City, Boise, Fargo and Lewiston offices or who are willing to relocate.

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.

Who We Are Looking For:

Every day, Cambia's dedicated team of FEP Supervisors is living our mission to make health care easier and lives better. As a member of the Learning & Development team, our Supervisor Ops Knowledge & Training leads and oversees knowledge and training services for assigned operations sites while partnering with site leadership to execute training strategies across Cambia Operations lines of business – all in service of making our members' health journeys easier.

As a people leader, you are willing to learn and grow, understanding that leadership is a craft that is continuously honed as you support your team and the lives that depend upon us.

Do you have experience leading knowledge and training initiatives within a large operations environment? Do you excel at developing and delivering training strategies across multiple lines of business? Then this role may be the perfect fit.

What You Bring to Cambia:

Qualifications:

• Bachelor's degree in Instructional Design, Communication, or related field
• 6 years of knowledge and/or training experience
• 3 years of experience in a leadership or supervisory role
• Experience with FEP line of business required
• Equivalent combination of education and experience may be considered

Skills and Attributes:

• Advanced knowledge of learning technologies, including LMS platforms and course authoring software, within the context of instructional design
• Strong competency in adult learning principles, curriculum development, and eLearning design across classroom and virtual environments
• Demonstrated experience with Federal Employee Program (FEP) operations, with the ability to apply that knowledge immediately in a fast-paced environment
• Proven ability to develop common core processes and knowledge and training best practices across operations
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
• Demonstrated ability to analyze business needs and provide consultation on knowledge and training solutions across multiple lines of business
• Strong presentation skills and proven ability to develop and deliver training materials and content for employee audiences
• Strong communication, facilitation, and relationship-building skills with diverse stakeholders at all levels of the organization
• Demonstrated experience leading change management efforts and driving stakeholder engagement across teams
• Proven ability to lead cross-functional and remote teams, set priorities, and drive execution of training programs (preferred)
• Note:
  
  Leadership experience is preferred but not required.

What You Will Do at Cambia:

• Lead a team of trainers and document specialists supporting Customer Service and Claims operations, ensuring employees have the knowledge and resources needed to perform their roles effectively
• Develop and deliver training programs and materials that meet the needs of Customer Service and Claims teams across all lines of business
• Partner with Operations leadership to assess needs, align on priorities, and ensure knowledge and training strategies are executed effectively
• Provide supervisory oversight for staff, including performance reviews, coaching, development, hiring, and retention
• Build and maintain effective stakeholder relationships, escalating issues as needed and collaborating across departments to remove barriers
• Serve as a key contributor in establishing and maintaining consistent knowledge and training practices, representing the department on cross-functional projects and initiatives
• Identify and implement continuous improvement opportunities while facilitating system enhancements and completing special projects as…