Retail Branch Manager - Minot

Lead People. Strengthen Lending. Make an Impact.

North Star Community Credit Union is seeking an experienced, forward-thinking Retail Branch Manager to lead our Minot AFB Branch.

This is more than managing daily branch operations. We are looking for a leader who takes ownership, thinks strategically, develops people, embraces new ideas, and creates meaningful connections with our members and community.

At North Star, leadership means understanding where we are today, seeing where we can go next, and bringing your team along with you.

As the Retail Branch Manager, you will have ownership of the overall success of the Minot AFB Branch—its people, member experience, lending growth, operational performance, and community presence.

You will lead and develop your team while identifying opportunities to strengthen relationships, improve processes, grow lending, and better serve the unique needs of military members, their families, and the surrounding community.

• Lead People:
  Coach, develop, and empower employees to grow in their roles and deliver an exceptional member experience.
• Drive Strategy:
  Translate organizational goals into branch priorities and create clear plans for achieving them.
• Own Performance:
  Take responsibility for branch results, including lending, new accounts, member relationships, service, and operational performance.
• Strengthen Lending:
  Identify lending opportunities, coach employees to have meaningful financial conversations, and underwrite and approve loans within assigned authority.
• Think Innovatively:
  Look for better ways to serve members, improve processes, strengthen efficiency, and grow the branch.
• Build Relationships:
  Develop meaningful connections with members and strengthen North Star’s presence within the Minot AFB community.
• Lead Operations:
  Maintain strong internal controls, regulatory compliance, security, staffing, scheduling, reporting, and overall operational excellence.
• Solve Problems:
  Approach challenges with sound judgment, accountability, and a solutions-focused mindset.

Success in this role means more than meeting branch goals. It means creating a branch where:

• Employees understand expectations, receive meaningful coaching, and continue to grow.
• Members receive consistent, knowledgeable, relationship-focused service.
• Lending and member relationships grow through purposeful conversations and identified opportunities.
• Branch goals are understood, measured, and actively managed.
• Challenges are addressed with ownership and solutions, not simply identified.
• New ideas are encouraged and opportunities for improvement are acted upon.
• The branch maintains strong operational, compliance, and security standards.
• North Star has a visible and meaningful presence within the Minot AFB community.
• The team understands not only what they are working toward, but why it matters.

• 3–5 years of leadership experience in a credit union, banking, or financial services environment

• Associate degree or an equivalent combination of education, certifications, specialized training, and relevant experience

• Strong leadership, coaching, and team-development skills
• Strategic thinking with the ability to turn goals into action
• A strong sense of ownership and accountability
• Ability to identify opportunities and drive results
• Willingness to challenge existing processes and consider new approaches
• Excellent communication and relationship-building abilities
• Strong judgment, problem-solving, and decision-making skills
• Commitment to integrity, professionalism, and exceptional member service

• NMLS registration within 2 months of hire
• FiCEP certification within 6 months of hire
• Insurance…